Practice Coordinator

Ability Options; Parramatta; On-site; AUD 92,000 - 95,000; Full time

Benefits offered by this job

NFP salary packaging

Job summary

Ability Options is seeking an experienced Practice Coordinator to join our Sydney Disability Services division, managing day-to-day operations of SIL homes and delivering high-quality care to participants.

Based on-site across Sydney Metropolitan locations, you will report to the Practice Manager, lead a Support Worker team, ensure safe, compliant service delivery, and enhance participant outcomes through robust planning and stakeholder collaboration.

Qualifications

• Minimum 2 years of experience working in disability services or relevant transferrable experience.
• Effective people management skills and experience leading a team.
• Ability to liaise with participants, families, staff and external agencies.
• Knowledge of quality and compliance requirements across services.
• Satisfactory background checks including NDIS Worker Check.
• NSW Driver Licence (minimum P2).

Responsibilities

• Lead and manage a team of Support Workers.
• Develop and maintain relationships with internal and external stakeholders.
• Assist the team with hands-on duties in complex situations.
• Foster an engaging, constructive environment supporting career development and positive culture.
• Coach and build staff competencies and capabilities.
• Monitor participant outcomes and ensure needs are met.
• Lead risk management to promote safety and high-quality outcomes.
• Develop and maintain participant plans and documentation.

Skills

People management

Team leadership

Stakeholder engagement

Education

Cert III in Disability

Cert IV in Disability

NDIS Worker Check

Driver Licence NSW (P2)

First Aid & CPR

Background checks

Job description

• Exciting career development opportunity within a large not-for-profit org
• Be part of an organisation where your contributions will have a direct impa
• Join a supportive and Inclusive workplace culture

Who Are We?

Ability Options provides employment and disability services to people who need assistance to achieve their aspirations and inclusion the community. We operate services to support people with disabilities and those whose lives are changed as a result of accidents, unemployment and disadvantage.

The Role

Ability Options is seeking an experienced and dedicated Practice Coordinator to join our team in Sydney.

Employment Type: Permanent, Full time 38 hours per week

Location: Sydney Metropolitan, including Quakers Hill and Ashfield NSW

Salary: SCHADs Level 4, $46.70 per hour + super + NFP salary packaging

Practice Coordinator is a position within our Sydney Disability Services division responsible for managing the day-to-day operations of their allocated SIL home(s), delivering high-quality care and services to participants.

Reporting to Practice Manager, you will create an employee and participant experience that delivers value and enables their desired outcomes to be met.

Key Responsibilities:

• Leading and managing a team of Support Workers.
• Developing and maintaining meaningful relationships with stakeholders, both internal and external to the organisation.
• Assisting the team with ‘hands on’ duties to provide support during complex situations.
• Foster an engaging and constructive working environment that supports career development and positive culture where staff feel inspired and valued.
• Coach and build staff competencies and capabilities.
• Monitor participant outcomes and ensuring their needs are met to enhance quality of life.
• Lead and maintain effective risk management processes that promote customer safety, safeguard wellbeing, and support high-quality service outcomes
• Develop, review, and maintain participant plans and associated documentation, ensuring supports are delivered safely, effectively, and in line with individual needs.

Practice Coordinator position is based on site at relevant service locations.

• Minimum 2 years of experience working in disability services or relevant transferrable experience.
• Effective people management skills, and some experience in leading a team of workers.
• Ability to liaise effectively with internal team members, participants, families, community groups and external agencies.
• Demonstrated experience in roster management or a capacity to develop necessary skills in this area.
• Knowledge of quality and compliance requirements across services and process compliance and information to acceptable standards.
• Satisfactory background checks including NDIS Workers Check
• NSW Driver Licence (minimum P2)
• Current First Aid and CPR Certificate
• Cert III or IV in Disability or equivalent (desirable)

Why work for us:

Ability Options is a value driven organisation where the people we support are at the centre of everything we do. We have built an inclusive and progressive culture at Ability Options encouraging everyone to continue to learn and develop their career whether that is through coaching and mentoring or leadership training.

In return for your skills and experience you will receive a competitive remuneration package, access to Fitness passport, employee discounts, a rewards and recognition program and the ability to significantly increase your take home pay with not-for profit salary packaging (tax free income up to $15,900).

Ability Options prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as Aboriginal and Torres Strait Islander peoples, and people with a disability.

Ability Options is committed to the safety, wellbeing and inclusion of children and young people. All successful applicants are subject to probity and pre-employment checks. Vaccination against infectious diseases is strongly encouraged.