Practice Consultant - Social Care

System C; Australia; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

System C is seeking an experienced Practice Consultant, Social Care to connect social care practice with technology across Australia and New Zealand. You will work with practitioners, service leaders and internal teams to bridge practice and product, driving better services, digital solutions and outcomes.

The role emphasizes discovery, service design and transformation, with a focus on outcomes, operating models and adoption.

Qualifications

• Significant professional experience within Social Care, Human Services, Child Protection, Family Services or related sectors.
• Ability to understand practitioner workflows and delivery models.
• Experience engaging practitioners, operational leaders and senior stakeholders.
• Proven ability to translate policy and practice challenges into opportunities.
• Ability to collaborate across customer, product and delivery teams.

Responsibilities

• Act as a subject matter expert across social care and related human services sectors.
• Build trusted relationships with customers, practitioners and business leaders.
• Facilitate discovery workshops, practice reviews and service design activities.
• Help customers define outcomes, operating models and service improvement priorities.
• Translate policy and practice challenges into product and service opportunities.
• Partner with Product Management and Engineering to incorporate practitioner perspectives.
• Support implementations, transformation programmes and service design.
• Assist customers with change readiness and adoption.

Skills

Social care domain knowledge

Stakeholder engagement

Workshop facilitation

Service design

Change management

Job description

Make a difference to social care through technology

At System C, we develop technology that connects and transforms health and care. We are looking for an experienced Practice Consultant, Social Care to bring deep sector expertise to our customers and teams across Australia and New Zealand.

This is a highly collaborative role for someone who understands how social care and human services operate in practice and can translate that knowledge into better services, digital solutions and customer outcomes.

You will work with practitioners, service leaders and internal teams, acting as a bridge between social care practice and technology.

What you’ll do

You will:

• Act as a subject matter expert across social care and related human services sectors.


• Build trusted relationships with customers, practitioners and business leaders.


• Facilitate discovery workshops, practice reviews and service design activities.


• Help customers define outcomes, future operating models and service improvement priorities.


• Translate policy, sector reform and practice challenges into product and service opportunities.


• Partner with Product Management and Engineering to bring practitioner and customer perspectives into future product capabilities.


• Support implementations, transformation programmes, solution design and business process mapping.


• Help customers navigate organisational change, readiness and adoption.


• Share expertise and contribute to practical frameworks, guidance and thought leadership across the A/NZ business.

What you’ll bring

You will have significant professional experience within Social Care, Human Services, Child Protection, Family Services, Community Services or a related sector.

You will also bring:

• Strong understanding of practitioner workflows, operating models and service delivery.


• Experience engaging practitioners, operational leaders and senior stakeholders.


• Confidence facilitating workshops and turning complex challenges into practical recommendations.


• Experience contributing to service improvement, practice development, transformation or policy.


• The ability to collaborate effectively across customer, product and delivery teams.


• Sound judgement, integrity and ownership when working through ambiguity and change.

Experience with case management systems, social care technology or digital transformation programmes is highly regarded. Knowledge of social care systems and reforms across Australia and New Zealand would also be advantageous.

Why System C?

Our teams are united by a mission to use technology to improve health and care outcomes. We value working as one team, continually improving, taking ownership and doing the right thing, while creating an environment where people can learn and grow.

If you want to combine your social care expertise with technology and help shape better outcomes for practitioners, individuals, families and communities,.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing CV's, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At System C, we believe great work happens when flexibility and collaboration come together. All our roles are offered on a hybrid basis, with colleagues spending a minimum of two days each week in the office to connect, create, and grow together. (Excludes associate and field-based roles).

We prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.