Product Manager

Care Connect; City of Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work arrangements

Competitive salary package

NFP salary packaging up to $18,500 per

Employee Assistance Program

Job summary

Care Connect is seeking an experienced Product Manager to lead the development, launch and ongoing improvement of products and services across the organisation. You will work with stakeholders across client experience, operations, finance and governance to translate client insights and market opportunities into practical, commercially viable solutions.

The role covers the full lifecycle from opportunity identification to testing, adoption and performance monitoring, with flexible, hybrid working

Qualifications

• Experience in Product Management, Service Design, Innovation, or similar roles.
• Experience developing and implementing new products, services or customer experiences.
• Strong commercial acumen with understanding of product performance and value creation.

Responsibilities

• Lead development, launch and lifecycle management of products and services.
• Collaborate with client experience, operations, finance and marketing to translate insights into practical solutions.
• Define value propositions, business requirements and implementation plans.
• Support product communication, change management and adoption across the organisation.
• Coordinate development, testing, piloting, launch and adoption activities.
• Monitor product performance, client outcomes and commercial viability.
• Analyse data and market trends to drive continuous improvement.
• Develop and maintain product strategies, roadmaps and lifecycle plans.

Skills

Product management

Service design

Stakeholder engagement

Data analysis

Commercial acumen

Project delivery

Education

Product Management certification

Service Design certification

Agile / Change Management training

Tools

Analytics tools

Job description

Full-Time | 12 -month Maximum Term Contract with potential to extend

Abbotsford, VIC based

At Care Connect, we're proud to be one of Australia's leading not-for-profit home care specialists. Since 1994, we've been helping people live independently, confidently and happily at home. We support clients across Victoria, New South Wales and Queensland through personalised care and trusted partnerships that make life easier.

We're embarking on an exciting transformation journey and are seeking an experienced Product Manager to join our Growth & Partnerships team in a newly created role.

This is a rare opportunity to build product management capability from the ground up and play a key role in delivering Care Connect's five-year strategic ambition. You'll work at the intersection of client experience, growth, operations, finance and innovation to develop products and service offerings that create meaningful value for our clients while supporting organisational growth and sustainability.

About the role

Reporting to the Head of Growth & Partnerships, the Product Manager will lead the development, launch and continuous improvement of products and service offerings across the organisation.

Working closely with stakeholders across the business, you'll translate client insights, market opportunities and strategic priorities into practical, scalable and commercially sustainable products that improve outcomes for older Australians.

This role spans the full product lifecycle, from identifying opportunities and defining value propositions through to testing, implementation, adoption, performance monitoring and lifecycle management.

Key responsibilities

• Build strong relationships with stakeholders across client experience, operations, finance, quality, marketing, digital and governance teams.
• Translate client insights, service design outputs and market intelligence into practical product solutions.
• Develop product concepts, value propositions, business requirements and implementation plans.
• Support product communication, change management and organisational adoption.
• Coordinate product development, testing, piloting, launch and adoption activities.
• Establish and monitor product performance measures, including client outcomes, adoption, quality and commercial performance.
• Analyse data, stakeholder feedback and market trends to drive continuous improvement.
• Identify opportunities to improve client outcomes, service accessibility, operational efficiency and sustainable growth.
• Develop and maintain product strategies, roadmaps and lifecycle plans aligned with organisational priorities.
• Recommend whether products should be improved, scaled, enhanced or retired based on performance and evidence.

Why join Care Connect?

Care Connect is one of Australia's leading not-for-profit home care specialists, supporting people to live happily at home for life. Since 1994, we've partnered with tens of thousands of Australians, delivering personalised supports that enable confidence, connection and purpose.

Our work is guided by our CARE values - Collaboration & Courage, Authenticity, Respect and Excellence - and a genuine commitment to putting clients first.

We offer:

• A unique opportunity to establish and shape a newly created Product Manager function.
• The chance to influence organisational strategy and long-term growth.
• Flexible and hybrid working arrangements.
• Competitive salary package.
• NFP salary packaging benefits of up to $18,500 per year.
• A collaborative and purpose-driven culture.
• Employee Assistance Program.
• Discounted health insurance and wellbeing benefits, including Fitness Passport.
• Meaningful work that improves the lives of older Australians.

About you

You'll be a curious, commercially minded and client-focused professional who enjoys turning ideas into practical solutions. You're equally comfortable analysing data, facilitating stakeholder conversations and navigating ambiguity to deliver outcomes.

You have a strong understanding of product development and the ability to balance client needs, operational realities and commercial sustainability.

To be successful, you will have:

• Experience in Product Management, Service Design, Innovation, Project Delivery or a similar role.
• Experience developing and implementing new products, services or customer experiences.
• The ability to translate customer insights, business priorities and market opportunities into practical solutions.
• Strong commercial acumen, including an understanding of product performance, sustainability and value creation.
• Experience using data, customer feedback and performance measures to inform decisions.
• Excellent stakeholder engagement and influencing skills.
• Strong project planning, organisation and delivery capability.
• Experience working collaboratively across multiple business functions.
• Excellent written and verbal communication skills.
• Confidence working in an environment where new ideas are tested, refined and improved.

Highly regarded

• Experience within aged care, home care, healthcare, disability, community services or other human services sectors.
• Experience in service design, customer experience, innovation or business transformation.
• Qualifications or certifications in Product Management, Service Design, Agile, Change Management, Project Management or Continuous Improvement.
• Knowledge of aged care funding, regulation and service delivery models.

Employment requirements

Successful candidates will be required to provide:

• Current Police Check
• Working with Children Check
• Evidence of the right to work in Australia

As part of our recruitment process, candidates will be required to complete psychometric assessments.

If you're passionate about creating products and services that genuinely improve people's lives, we'd love to hear from you.

We're reviewing applications on an ongoing basis and may appoint before the advert closes, so apply early to avoid missing out.

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including First Nations peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ people, mature-aged workers and people living with disability.

We will not consider unsolicited resumes from recruitment agencies – thank you.