Practice Coach (Community Services)

Gateways Support Services; Geelong; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging

Onsite parking

Employee Assistance Program

Flu vaccinations

Career development

Staff discounts

Job summary

Gateways Geelong is seeking experienced Practice Coaches to provide leadership, coaching and capability development across Community Services programs, including Social Connect, Recreation and Individual Supports.

You will translate participant goals into support plans, coach frontline staff and contribute to quality improvement, safeguarding and risk management to ensure safe, outcomes-focused supports.

Qualifications

• Certificate IV in Disability or related qualification.
• 2–3 years’ experience supporting people with disability and improving outcomes.
• Experience coaching or providing practice support to frontline staff.

Responsibilities

• Provide specialist practice leadership, coaching and capability development across Community Services programs.
• Translate participant goals and support plans into safe, effective services.
• Guide on complex participant needs, reflectively review cases and support quality improvement.
• Contribute to safeguarding, incident management and risk controls.
• Support safe delivery of High Intensity Supports and collaborate with participants, families, staff and stakeholders.

Skills

Coaching

Mentoring

Person-centered practice

Communication

Quality improvement

Education

Certificate IV in Disability

Related discipline degree

Job description

About Gateways

At Gateways, we all have one thing in common: a passion for supporting people with a disability and making every day better.

Our vision - An inclusive society full of possibilities - drives everything we do. We provide dedicated support to people with disabilities and additional needs and their families, helping them maximise their quality of life and achieve their goals.

The role

We are seeking experienced Practice Coaches to provide specialist practice leadership, coaching and capability development across our Community Services programs, including Social Connect, Recreation and Individual Supports. With multiple opportunities, these roles will work closely with leaders to build workforce capability, embed contemporary best practice and promote consistent, high-quality service delivery.

As a Practice Coach, you will support employees to translate participant goals, support plans, funding requirements, safeguarding obligations and risk controls into safe, effective and outcome-focused support. You will provide guidance on complex participant needs, facilitate reflective practice and case reviews, contribute to quality and continuous improvement activities, and support the safe delivery of High Intensity Supports.

The successful candidate will demonstrate:

• Certificate IV in Disability, Community Services or a related discipline
• At least 2-3 years' experience directly supporting people with disability and contributing to positive participant outcomes
• Experience coaching, mentoring or providing practice support to frontline employees
• Strong knowledge of person-centred practice, safeguarding, incident management, restrictive practices and risk management
• Knowledge of relevant disability legislation and standards, including the Disability Act 2006, NDIS Act 2013 and NDIS Practice Standards
• Well-developed assessment, planning, problem-solving and communication skills
• The ability to provide constructive feedback, facilitate reflective practice and work collaboratively with participants, families, employees and stakeholders
• Experience contributing to quality improvement, service reviews or practice development initiatives
• Knowledge of HACC-PYP or other government-funded community service programs is desirable

Why Gateways?

At Gateways you will find more than a job - you will find purpose. Every role contributes to safe, high-quality supports and positive outcomes for people with disability and their families. You will be part of a team that celebrates individuality, fosters belonging and creates opportunities to learn and grow.

We also offer:

• Flexible work options to support work-life balance
• Salary packaging up to $15,900 per year
• Convenient onsite parking
• Employee Assistance Program
• Free flu vaccinations
• Career development and progression opportunities in a growing organisation
• Access to staff discounts across health, fitness, and lifestyle services

If successful in this role, you will need to obtain the following compliance documents:

• NDIS Workers Screening Check Clearance
• NDIS Workers Orientation Module (certificate of completion)
• Working with Children Check (Victorian, Employee)
• First Aid & CPR
• Victorian Driver's License

Applications for these roles close Friday 30th October.

At Gateways, we know that diversity makes us stronger and belonging makes us better. We want every team member to feel safe, respected and valued for who they are.

We welcome applications from people of all backgrounds and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, LGBTQIA+ people, and people with disability.

We want this experience to be fair, inclusive and accessible for everyone.

Child safety is embedded in our culture. Gateways are proud to be a child safe organisation with zero tolerance for child abuse.