Practice Advisor - Service User Safeguarding

Elmo; Maroochydore; Hybrid; AUD 98,000 - 133,000; Full time

Benefits offered by this job

Salary packaging

WFH after training

Wellbeing reimbursement ($250)

CALM Premium App

Flight Centre discounts

Employee Assistance Program

Job summary

IFYS is seeking an experienced Practice Advisor – Service User Safeguarding to strengthen safeguarding practices across the organisation and ensure compliance with the Reportable Conduct Scheme. The role leads client feedback management, supports investigations, and provides expert guidance to improve outcomes for children and young people.

Based in Maroochydore with potential WFH after training, the position offers a permanent full-time contract, competitive salary and not-for-profit salary

Qualifications

• Demonstrated ability to manage complaints, incidents and safeguarding in regulated settings.
• Strong communication, report writing and stakeholder engagement skills.
• Ability to analyse data, identify trends and make practical recommendations.

Responsibilities

• Lead management of client feedback, complaints and safeguarding concerns.
• Coordinate investigations and ensure timely, fair outcomes and clear communication.
• Ensure compliance with Reportable Conduct Scheme and regulatory obligations.
• Provide coaching and training on complaints management, safeguarding and risk management.
• Analyse data to identify trends and improvement opportunities.
• Build internal and external stakeholder relationships.
• Develop mechanisms to promote meaningful client feedback and engagement.

Education

Degree in Social Work, Psychology, Social Sciences, or related discipline

Job description

Closing Date: 22/10/2026

Job Type: Permanent - Full-Time

Job Category: Community Services & Development

Why IFYS?

At IFYS, we’re committed to creating a supportive environment where both our clients and staff feel valued, respected, and empowered.

We believe our people are our greatest strength. That’s why we continually assess and invest in staff wellbeing through initiatives like the Sanctuary Model of Care, which promotes emotional, social, and physical wellness across our organisation.

Job Description

About the opportunity

IFYS has an exciting opportunity for an experienced practitioner to join the Practice Hub team in the role of Practice Advisor – Service User Safeguarding.

This newly created position will play a key role in strengthening safeguarding practices across the organisation and ensuring compliance with the Reportable Conduct Scheme.

Reporting to the Practice Lead, the Practice Advisor will lead the management of client feedback, complaints, reportable incidents and safeguarding concerns, while providing expert guidance that supports safer services and better outcomes for children and young people.

What’s on offer?

• Permanent full-time role based in Maroochydore
• $115,300 per annum + superannuation – IFYS is committed to gender pay equity
• Not-for-profit salary packaging options (package up to $15,900 per FBT year)
• Opportunity to WFH after initial training period when business needs allow
• Unique in-house training opportunities including Therapeutic Crisis Intervention, Preventing Child Sexual Exploitation and Sanctuary training
• Annual $250 personal wellbeing reimbursement benefit towards eligible activities
• Free access to the CALM Premium App + Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key responsibilities

• Lead the management of client feedback, complaints, reportable incidents and safeguarding concerns
• Coordinate and provide support with investigations, ensuring timely outcomes, procedural fairness and effective communication.
• Manage reporting and record keeping compliance with the Reportable Conduct Scheme and related regulatory obligations
• Provide expert advice, coaching and training on complaints management, safeguarding, reportable conduct and risk management
• Analyse data to identify trends, risks and improvement opportunities
• Build and maintain strong internal and external stakeholder relationships
• Develop, implement and evaluate mechanisms that promote meaningful service user feedback and engagement

Requirements for the role

• A degree in Social Work, Psychology, Social Sciences, or a related discipline
• Demonstrated experience working within child protection, out-of-home care, or statutory care environments
• Experience managing complaints, incident reporting obligations and safeguarding concerns within a regulated environment
• Sound understanding of the Reportable Conduct Scheme and relevant Queensland legislation
• Experience preparing regulatory notifications, reports and maintaining accurate records
• Well-developed communication, report writing, consultation and relationship-building skills
• The ability to analyse information, identify trends and make practical recommendations
• Flexibility for travel as required

Must hold or be willing to obtain if successful:

• Valid Queensland Driver’s License
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Suitability Check (LCS2)
• National Crime Check (A new check will be completed through IFYS systems)
• Ability to provide two recent line manager references including your current employer

Applications close: 5:00pm Thursday the 8th of October.

We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.
We are deeply committed to the wellbeing, safety, cultural identity and dignity of every individual who accesses our services, including children, young people, adults and people with disabilities. As part of this commitment, we uphold best practice standards and adhere to the Human Services Quality Framework, NDIS Practice Standards and National Principles for Child Safe Organisations.

It is an offence to apply to work in a child related business regulated by the blue card system if you are a restricted person/negative notice holder.