Power & HVAC Customer Coordination Specialist

Coates; Geelong; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Career progression

Flexible working

Employee discounts

Wellbeing program

Additional leave

Novated leasing

Parental leave

Volunteer opportunities

Job summary

Coates is seeking a Customer Service Coordinator for our Power & HVAC team in Geelong. You will support customers and operations, coordinating equipment hires, transport, servicing, breakdowns and enquiries to deliver the right solution on time.

You will work closely with customers, technicians, transport providers and internal teams, balancing priorities with a strong focus on safety and service quality, while driving efficiency across our processes.

Qualifications

• Experience in coordination or administration within a fast-paced operational environment.
• Ability to manage multiple competing priorities, deadlines and customer requests.
• Strong customer service and problem-solving skills with confidence handling enquiries, complaints and disputes.
• Excellent organisational skills and attention to detail across quoting, invoicing and admin tasks.
• Confidence working with a broad range of stakeholders including customers, transport providers, contractors, technicians and operations teams.
• Willingness to learn Power & HVAC products and services.

Responsibilities

• Coordinate equipment deliveries, collections and off-hires.
• Source equipment from across the Coates network to meet customer requirements.
• Prepare quotes and convert hires into active contracts.
• Liaise with customers regarding equipment requirements and site access.
• Coordinate servicing schedules, maintenance activities and inductions.
• Manage equipment breakdowns and arrange repairs or swap-outs.
• Work closely with workshop, transport and technical teams to ensure equipment readiness.
• Process invoicing, purchase orders, billing and general administration tasks.
• Resolve customer queries and disputed invoices.
• Build strong relationships with customers and stakeholders across the business.

Skills

Coordination

Scheduling

Customer service

Administration

Problem solving

Stakeholder engagement

Technical aptitude

Power & HVAC knowledge

Tools

MS Office

CRM systems

Job description

Coates is seeking a Customer Service Coordinator for our Power & HVAC team in Geelong. You will support customers and operations, coordinating equipment hires, transport, servicing, breakdowns and enquiries to deliver the right solution on time.

You will work closely with customers, technicians, transport providers and internal teams, balancing priorities with a strong focus on safety and service quality, while driving efficiency across our processes.