POS Support Analyst: Troubleshooting & Customer Care

Rarekind; Newcastle; On-site; AUD 65,000 - 75,000; Full time

Job summary

A technology solutions provider based in Newcastle is seeking a Support Analyst to troubleshoot and support their suite of in-house software and hardware solutions. The ideal candidate will have a customer-centric approach and experience in support roles. This full-time position offers a collaborative work environment with opportunities for skills development and growth in the IT field.

Qualifications

• Enjoy fixing problems for people.
• Experience in support roles like helpdesk or call centres.
• Ability to support others effectively.

Responsibilities

• Troubleshoot software and hardware solutions for customers.
• Minimise downtime of POS systems.
• Participate in training programs for skills development.
• Provide feedback to contribute to product direction.

Skills

Problem-solving

Customer-centric mindset

Technical support experience

Willingness to learn

Job description

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