Portfolio People & Culture Manager

Cairns Harbourside Hotel; Cairns Regional; On-site; AUD 120,000 - 160,000; Full time

Job summary

La Vie Hotels & Resorts is seeking an experienced Portfolio People & Culture Manager to lead the P&C function across a growing Queensland hotel portfolio. Based in Cairns, you will support Cairns Harbourside and Mercure Townsville, partnering with the Director of People & Culture to drive engagement, capability and culture across sites.

You will balance strategic leadership with hands-on operational support, shaping people strategies, talent management and workforce planning to elevate business

Qualifications

• Minimum 5–7 years' experience in a People & Culture leadership role.
• Tertiary qualification in HR, business, psychology or related field preferred.
• Experience in hospitality, tourism, accommodation or service sectors preferred.
• Strong knowledge of Hospitality General Industry Award, Australian employment law, Fair Work and Modern Awards.
• Demonstrated multi-site operational support experience.
• Proven employee relations, investigations and performance management expertise.
• Exceptional stakeholder management and coaching skills.
• Strong reporting, analytical and workforce planning capabilities.

Responsibilities

• Lead the People & Culture function across multiple hotel properties.
• Partner with General Managers to deliver people strategies aligned to business goals.
• Collaborate with the Director of People & Culture on company-wide initiatives.
• Drive talent acquisition, workforce planning, engagement and retention.
• Provide expert advice on employee relations, investigations and compliance.
• Lead learning and development, succession planning and leadership programs.
• Coach and develop managers to enhance leadership capability.
• Identify training opportunities to support business needs and succession planning.
• Facilitate leadership workshops and performance improvement initiatives.
• Oversee employee engagement, wellbeing programs and recognition.
• Monitor workforce metrics and provide insights for improvement.
• Ensure compliance with employment legislation, awards, policies and obligations.
• Lead and develop the People & Culture team.
• Support onboarding of additional hotels as the portfolio grows.
• Champion La Vie Hotels & Resorts' values and ways of working.
• Develop employee experience programs for a positive, high-performing culture.
• Ensure consistency of people practices across all properties.

Skills

Leadership

Stakeholder management

Coaching

Workforce planning

Employee relations

HR analytics

Performance management

Education

Bachelor's degree in Human Resources, Business, Psychology, Employment Relations

Job description

We are seeking an experienced and passionate Portfolio People & Culture Manager to lead the People & Culture function across our growing Queensland hotel portfolio. Based in Cairns, this role currently supports Cairns Harbourside and Mercure Townsville, with the opportunity to support additional hotels as our portfolio continues to expand.

Reporting to the General Managers of the hotels within your portfolio and partnering closely with the Director of People & Culture, you will act as a trusted advisor to operational leaders, delivering people strategies that drive engagement, performance, capability, and organisational culture.

This is a highly visible leadership role that combines both strategic and operational responsibilities across the full employee lifecycle, providing the opportunity to make a meaningful impact on team member experience and business performance while upholding La Vie Hotels & Resorts' values and ways of working.

We are seeking an experienced and passionate Portfolio People & Culture Manager to lead the People & Culture function across our growing Queensland hotel portfolio. Based in Cairns, this role currently supports Cairns Harbourside and Mercure Townsville, with the opportunity to support additional hotels as our portfolio continues to expand.

Reporting to the General Managers of the hotels within your portfolio and partnering closely with the Director of People & Culture, you will act as a trusted advisor to operational leaders, delivering people strategies that drive engagement, performance, capability, and organisational culture.

This is a highly visible leadership role that combines both strategic and operational responsibilities across the full employee lifecycle, providing the opportunity to make a meaningful impact on team member experience and business performance while upholding La Vie Hotels & Resorts' values and ways of working.

Key Responsibilities

• Lead the People & Culture function across multiple hotel properties

• Partner with General Managers to deliver people strategies that support business goals

• Collaborate with the La Vie Hotels & Resorts Director of People & Culture to implement company-wide people strategies, projects, and organisational initiatives

• Drive talent acquisition, workforce planning, engagement, and retention initiatives

• Provide expert advice on employee relations, investigations, performance management, and compliance

• Lead learning and development programs, succession planning, and leadership development initiatives

• Coach and develop managers to enhance leadership capability and people management skills

• Identify training and development opportunities that support business needs and succession planning objectives

• Facilitate leadership workshops, team development programs, and performance improvement initiatives

• Oversee employee engagement, recognition, and wellbeing programs

• Monitor workforce metrics and provide insights to improve performance and people outcomes

• Ensure compliance with employment legislation, Modern Awards, company policies, and workplace obligations

• Lead and develop the People & Culture team

• Support the onboarding and integration of additional hotels as the portfolio continues to grow

• Champion La Vie Hotels & Resorts' values, culture, and ways of working

• Lead employee experience programs that foster a positive, inclusive, and high-performing workplace culture

• Ensure consistency in people practices, employee experience, and compliance across all properties.

About You

You are a commercially minded HR professional who enjoys partnering with leaders to build high-performing teams and exceptional workplace cultures.

To be successful, you will have:

• Minimum 5-7 years' experience in a People & Culture leadership role

• A tertiary qualification in Human Resources, Business, Psychology, Employment Relations, or a related discipline is preferred

• Experience within hospitality, tourism, accommodation, or service-based industries preferred

• Strong knowledge of Hospitality General Industry Award, Australian employment legislation, Fair Work requirements, and Modern Awards

• Demonstrated experience supporting multi-site operations

• Proven employee relations, investigation, and performance management expertise

• Exceptional stakeholder management and coaching skills

• Strong reporting, analytical, and workforce planning capabilities

• The ability to balance strategic thinking with hands-on operational support
  

Why Join La Vie Hotels & Resorts?

At La Vie Hotels & Resorts, our people are at the heart of everything we do. We are building a culture that empowers our teams to thrive while supporting the continued growth of our hotel portfolio across Australia and the Asia-Pacific region.

We offer:

• Opportunity to influence and shape people strategy across multiple hotels.

• A collaborative and supportive leadership team.

• Career growth opportunities within a rapidly expanding hotel management company.

• A dynamic hospitality environment where no two days are the same.

If you are passionate about developing people, strengthening workplace culture, and partnering with leaders to drive business success, we would love to hear from you.

La Vie Hotels & Resorts is an Equal Opportunity Employer and encourages applications from candidates of diverse backgrounds and experiences.