People and Culture Manager

Accorhotel; Darwin; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounts on accommodation & F&B

Learning & development opportunities

Service anniversary recognition

Job summary

Accor in Darwin Airport Resort seeks a confident leader to own the People & Culture function across a busy resort. You’ll set direction, build systems, and mentor Heads of Department with support from a P&C Administrator and General Manager.

You’ll drive recruitment, workforce planning, training, and employee relations, ensuring consistent onboarding and performance conversations while upholding Heartist culture across three hotels.

Qualifications

• 3–5 years' experience in a similar People & Culture role, ideally within hospitality or multisite environments.
• Experience leading complex ER investigations and Modern Award interpretation.
• Confident, articulate communication and negotiation skills with stakeholders across brands.
• Full working rights in Australia; sponsorship not available.

Responsibilities

• Create and lead the resort's P&C strategy end to end; nurture Heartist culture.
• Oversee recruitment and retention aligned with operational needs and guidelines.
• Coach and develop the P&C Administrator and support day-to-day operations.
• Partner with leadership on workforce planning, structure, and resourcing.
• Ensure induction, training, and probation reviews are completed consistently.
• Coach managers on performance, industrial relations, and difficult conversations.
• Manage employee relations with accurate documentation and proactive tone.
• Utilize engagement surveys to drive improvements at property and resort level.
• Drive P&C programs including recognition, wellbeing, and leadership development.
• Maintain training records and ensure compliance; prepare monthly reports.

Skills

People & Culture

Communication & Negotiation

Integrity & Adaptability

Mentoring

Stakeholder Engagement

ER Investigations

Education

Tertiary qualification in Human Resources or related discipline

Job description

Darwin is a city unlike anywhere else in Australia. Stunning harbour sunsets, world class markets, a thriving food and bar scene, and a gateway to some of the country's most extraordinary landscapes including Kakadu, Litchfield and the Tiwi Islands.

It's a place where lifestyle and career can genuinely coexist, and for the right person, it's a sea change worth making. At the heart of it all, Novotel, Mercure and ibis Darwin Airport Resorts are in the middle of an exciting transformation. Airport Development Group has invested $25 million to create a world class destination, with major upgrades across accommodation, dining and events, all set within newly landscaped tropical gardens that capture the spirit of the Top End.

As part of the global Accor network with over 5,700 hotels across 110 countries, we are guided by a clear purpose: pioneering the art of responsible hospitality, connecting cultures with heartfelt care.

Here, you don't just work in hospitality.You become a Heartist.

Job Description

This is an opportunity to make the People & Culture function your own. We're looking for a confident leader who can set the direction, build the systems, and shape the culture across Darwin Airport Resort.You'll be the trusted P&C voice in the room for our Heads of Department, coaching, guiding and mentoring them through performance conversations, workforce challenges and the day-to-day realities of leading teams in a busy multi-brand resort. With a People & Culture Administrator reporting to you and the full support of the General Manager, you'll have real scope to lead, influence and leave your mark.

What you'll be doing:

• Create and lead the resort's P&C strategy end to end, ensuring our Heartist Culture is nurtured and Department Managers are supported
• Oversee recruitment and retention of key talent across the resort in line with operational needs and Accor's broader workforce guidelines
• Manage, coach and develop the People & Culture Administrator, building their capability to support day-to-day P&C operations
• Partner with the resort's leadership team on workforce planning, organisational structure and resourcing
• Ensure induction, on-the-job training and probationary reviews are completed consistently for all new starters across the resort
• Coach supervisors and managers on performance management, workplace relations and difficult conversations
• Manage employee and industrial relations matters sensitively and proactively, with accurate documentation of meetings and outcomes
• Use Employee Engagement Survey results to drive targeted improvement initiatives at a property and resort-wide level
• Drive P&C programs including reward and recognition, employee wellbeing, talent management and leadership development
• Ensure compliance training is completed and tracked, and maintain accurate training and people records across all three hotels
• Prepare monthly P&C reporting in line with Regional P&C requirements
• Contribute to the Annual Business Plan and Financial Budget across the resort's P&C function

Qualifications

• Tertiary qualification in Human Resources or related discipline is desired
• 3–5 years' experience in a similar People & Culture role, ideally within hospitality or a multisite environment
• Previous experience in leading complex ER investigations and Modern Award Intrepretation
• Confident, articulate communication and negotiation skills, with the ability to build relationships across stakeholders and brands
• Strong personal integrity, flexibility and the ability to lead through change
• Experience managing or mentoring a direct report is highly regarded
• Full working rights in Australia - this role is not available for sponsorship

Additional Information

At Accor, we believe hospitality is a work of heart. By joining us, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. You can be all you are, grow and create your path, work with purpose, and feel valued.

If you're a P&C professional looking for genuine scope and the chance to shape culture across a resort with real scale, we'd love to hear from you.

Employee Benefits

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with focused learning and development opportunities
• Recognition of service anniversaries and Accor Tenure Milestones

Our Commitment to Diversity & Inclusion

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.