Hotel Manager

Crystalbrook Collection; Cairns Regional; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook餐厅

$99 room rates and family/friend rates

Enhanced parental Leave

Sustainability practices

Internal mobility program

Online learning and training

Culture of collaboration

Career opportunities

Service recognition events

Job summary

Crystalbrook Riley in Cairns seeks an accomplished Hotel Manager to lead a multi-department operation, delivering refined luxury experiences with personality and precision.

You will partner with the General Manager, drive service standards, train leaders and cultivate a high-performing team culture focused on guest satisfaction and commercial results.

Qualifications

• Proven senior leadership within luxury or premium hotel environments.
• Strong knowledge across front office, rooms, housekeeping, F&B and guest services.
• A visible, hands-on leadership style that builds trust and engagement.
• Ability to coach and develop department leaders and teams.
• Strong commercial awareness including labour, productivity and guest satisfaction.

Responsibilities

• Lead across multiple departments to ensure smooth pre-opening and establishment.
• Set and embed service standards with a focus on guest experience.
• Partner with General Manager to plan operations and drive performance.
• Inspire teams through energy, clarity and purpose.
• Balance strategic thinking with hands-on daily operations.

Skills

Senior operational leadership

Luxury hotel operations

People development

Commercial acumen

Guest experience enhancement

Job description

Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place. With an environmentally conscious approach and a passion for elevated guest experiences, Crystalbrook Riley offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy of Cairns. From its standout public spaces to its 1,000-square-metre swimming lagoon and man-made beach overlooking the Coral Sea, Crystalbrook Riley delivers a resort experience that feels bold, stylish and effortlessly welcoming. More than a hotel, it is a place to connect, celebrate and experience luxury with personality.

An exciting opportunity exists for an accomplished and ambitious Hotel Manager to join our leadership team at Crystalbrook Riley in Cairns.

Reporting directly to the General Manager, this is a highly visible leadership role with broad operational responsibility across the hotel where you will play a key role in shaping the guest experience, building operational capability and creating a high-performing culture from the ground up.

Your role:

You will work closely with the General Manager and department leaders to ensure every area of the hotel is ready to operate with confidence, consistency and genuine personality. This will include supporting operational planning, developing procedures, preparing teams, embedding service standards and ensuring the hotel opens with strong foundations for long-term success.

We are looking for a productive, commercially aware and people-focused Hotel Manager who leads with energy, clarity and purpose. You will inspire others through visible leadership, create accountability across the operation and bring teams together around a shared vision for exceptional hospitality.

Creative and forward-thinking, you will be comfortable challenging traditional ways of working and identifying new opportunities to elevate the guest and Collaborator experience. You will balance strategic thinking with a hands-on approach, remaining closely connected to the day-to-day operation while maintaining focus on performance, culture and continuous improvement.

With leadership experience gained within luxury or premium hotels, you will understand that exceptional hospitality is created through attention to detail, genuine personalisation and consistently strong operational delivery.

You will bring broad hotel operations experience and the confidence to lead across multiple departments, balancing the needs of guests, Collaborators and the commercial performance of the hotel.Comfortable operating in a fast-paced and evolving environment, you will bring structure, energy and clear direction throughout pre-opening and into establishment.

About you:

We are looking for someone who can demonstrate:

• Proven senior operational leadership experience within a luxury, premium or full-service hotel environment
• Strong knowledge across rooms, front office, housekeeping, food and beverage and guest services
• A visible and hands-on leadership style that builds trust, accountability and engagement
• The ability to inspire, coach and develop high-performing department leaders and operational teams
• Strong commercial awareness, with an understanding of labour, productivity, guest satisfaction and financial performance
• The confidence to make sound decisions in complex, high-pressure and time-sensitive situations
• A creative and forward-thinking approach to improving service, systems and the overall guest experience
• A strong commitment to quality, consistency and operational excellence
• The ability to work collaboratively with the General Manager and broader leadership team
• Exceptional communication skills and the ability to engage confidently with guests, owners, partners and Collaborators
• A genuine passion for creating a distinctive hotel culture and memorable hospitality experiences

This opportunity will appeal to an experienced hotel leader who is ready for something new, inspirational and genuinely career-defining.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

If you are ready to lead with purpose, elevate rooms operations and help shape memorable guest experiences, we would love to hear from you.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.