Porter (Pre-Opening)

Hyatt Hotels Corporation; Gold Coast City; On-site; AUD 30,000 - 39,000; Full time

Job summary

Andaz Gold Coast, a Hyatt Hotels Corporation brand, is seeking a Porter to welcome guests from the moment they arrive. You’ll assist with luggage, help with arrivals and departures, and guide guests between the street, lobby and hotel with warmth and efficiency.

You will provide local recommendations, staying organized in a busy hotel and collaborating closely with the Front Office team to ensure a smooth, memorable guest experience.

Qualifications

• Warm, confident and approachable personality.
• Genuine passion for hospitality and guest service.
• Ability to create memorable first and last impressions.
• Strong communication and interpersonal skills.
• Ability to assist guests with luggage.
• Hands-on, proactive and team‑oriented.
• Good knowledge of the local area or curiosity to learn quickly.
• Organised and calm in a busy hotel environment.
• Collaborative approach with colleagues.
• Flexible to work rotating roster, including early mornings, evenings, weekends and public holidays.
• Current driving licence where required.
• You must have current and ongoing working rights for Australia.

Responsibilities

• Welcome guests at the entrance and assist with luggage.
• Support arrivals and departures and connect street, the lobby, and the rest of the hotel.
• Provide directions, organise luggage storage, assist with transport.
• Work closely with Front Office to ensure guests feel looked after from the start.
• Become a source of local knowledge and offer recommendations.

Skills

Warm personality

Guest service

Communication skills

Luggage handling

Local area knowledge

Flexible roster

Driver license

Australia working rights

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Some arrivals are quick. Others come with six suitcases, a surfboard and a story.

At Andaz Gold Coast, we’re looking for a Porter who knows that the first few minutes of a guest’s stay can shape everything that follows.

You’ll be there at the beginning of the experience — welcoming guests, helping with luggage, sharing a little local knowledge and making arrivals and departures feel smooth, personal and unhurried.

This is a role for someone who notices what people need before they have to ask and brings genuine warmth to every interaction.

Who are you?

You’re naturally helpful, confident with people and comfortable being on the move.

You enjoy creating a great first impression, but you also know hospitality is about much more than a polished welcome. It’s remembering a guest’s name. Offering directions before they ask. Spotting when someone needs a hand. Knowing when to chat and when to simply make things easier.

You bring a calm, positive energy, even when the lobby is busy and several things are happening at once.

You’re curious about the Gold Coast and enjoy sharing the places, experiences and local details that make it special.

Most importantly, you’re someone who genuinely enjoys helping people.

Qualifications

What will you bring?

You’ll bring:

• A warm, confident and approachable personality
• A genuine passion for hospitality and guest service
• The ability to create memorable first and last impressions
• Strong communication and interpersonal skills
• Confidence assisting guests with luggage and belongings
• A practical, hands‑on approach and willingness to jump in wherever needed
• Good knowledge of the local area, or the curiosity to quickly build it
• The ability to remain organised and composed in a busy hotel environment
• A collaborative approach with your fellow colleagues
• Flexibility to work across a rotating roster, including early mornings, evenings, weekends and public holidays
• A current driver licence, where required for operational duties
• You must already have current and ongoing working rights for Australia

Previous experience in a hotel, luxury environment or customer-facing role is valued, but just as important is the way you connect with people.

What will you do?

You’ll be part of the rhythm of the hotel from the moment guests arrive.

You’ll welcome guests at the entrance, assist with luggage, support arrivals and departures and help create a seamless transition between the street, the lobby and the rest of the hotel.

You’ll provide directions, organise luggage storage, assist with transport and work closely with the Front Office team to make sure guests feel looked after from the beginning.

You’ll also become a source of local knowledge.

The beach worth waking up early for. A neighbourhood restaurant. Somewhere to catch the afternoon light. The quickest way to get where they’re going.

Sometimes the most memorable part of a stay starts with a simple recommendation.

What’s in it for you?

At Andaz Gold Coast, we want you to bring your personality to work.

You’ll join a hotel that celebrates individuality, local character and a more intuitive approach to hospitality. You’ll work alongside talented colleagues who care about creating thoughtful experiences without making them feel scripted.

As part of Hyatt, you’ll also have access to learning, development and career opportunities across a global hospitality company.

You’ll build confidence, deepen your knowledge of luxury hospitality and gain experience across one of the most guest‑facing areas of the hotel.

About Andaz Gold Coast

Andaz is Hyatt’s luxury lifestyle brand, created for travellers who want to experience a destination through a distinctly local lens.

At Andaz Gold Coast, ocean light meets hinterland character. Design, food, drink and culture come together in a way that feels expressive, relaxed and deeply connected to place.

Our service follows the same philosophy.

Just genuine people creating memorable experiences for other people.

If you love helping people, know the value of a great welcome and enjoy being at the heart of the action, we’d love to meet you.

Come as you are. See where it takes you.

Our family is always growing. Want to be in the know?