Porter

Langham Hotels International Limited; Melbourne; On-site; AUD 28,000 - 33,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Uniform provided and laundered

Complimentary staff meals

Discount car parking

Job summary

The Langham, Melbourne is seeking an entry‑level Front Office professional to join our Five‑Star team. In this role you will welcome guests, assist with luggage, and help guests navigate hotel facilities and services. You will work as part of a 60‑person Front Office team, delivering exceptional service in a fast-paced luxury environment.

We value a strong work ethic, excellent communication, and teamwork. Shifts include morning/afternoon/night rotations, with uniform provided and staff meals on

Qualifications

• This is an entry-level position suitable for applicants beginning a career in Hospitality/ Tourism within a five-star luxury hotel.
• Candidates should demonstrate a proactive, guest-focused mindset and the ability to learn quickly in a fast-paced environment.
• Fluency in English and strong interpersonal skills are essential for guest interactions.

Responsibilities

• Ambassadors of the Langham Brand; deliver exceptional customer service and memorable experiences
• Greet guests with a warm and welcoming smile
• Assist guests entering and departing the hotel with luggage
• Deliver luggage to and collect luggage from guest rooms
• Valet car parking
• Familiarise guests with hotel rooms, facilities, amenities and services

Skills

Guest service

Communication

Time management

Teamwork

Problem solving

Job description

Langham Hotels International Limited - Southbank VIC

You will have the opportunity to work with the Front Office Team which consists of approximately 60 colleagues. This is an exciting opportunity for you to grow your hotel skill set to build a career within The Langham, should you be determined and dedicated.

This is an entry-level position suitable for applicants wanting to commence their career within the Hospitality / Tourism industry within a five-star luxury hotel environment.

Your responsibilities will include:

• Ambassadors of the Langham Brand; taking initiative to offer exceptional customer service and a memorial experience
• Greet all guests with a warm and welcoming smile
• Assist guests entering and departing the hotel with luggage
• Deliver luggage to, and collect luggage from guest rooms
• Valet car parking
• Familiarise the guests with the hotel rooms, facilities, amenities and services

For this role, your attributes will be inclusive of the following:

• Have a strong work ethic
• Be very efficient and work well under pressure in a fast-paced environment
• Proven organisational & time management skills
• Excellent communication and interpersonal skills
• Acceptable to shift work - morning/afternoon/night shifts rotating
• Must hold a current full manual Australian driver's license (probationary driver licenses will not be accepted) or International Driver's Licence (manual)

This role requires colleagues to work in an active work environment, where manual handling tasks will be required.

In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, complimentary staff meals, and opportunities to learn new skills and grow your career. You'll join a team passionate about 'Knowing our Guests and Building Great Memories'.

This role has an opportunity for growth. We are looking for the 'right' candidate, who leads by example and thrives on teamwork to ensure the growth of the department!

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

HYGIENE AND GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.

EQUAL OPPORTUNITY EMPLOYER - The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture.