Porter-The Langham, Melbourne

Chuan Spa; Melbourne; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

Hotel discounts

Uniform provided and laundered

Subsidised staff meals

Job summary

The Langham Melbourne is seeking entry-level Porters to join our Front Office team. You will assist guests with luggage, warmly greet guests, and help deliver and retrieve luggage to and from rooms, contributing to a memorable guest experience.

This role requires a strong work ethic, excellent communication, and the ability to work across morning, afternoon, and night shifts in a fast-paced luxury hotel environment. A manual driving license is required for this role.

Qualifications

• Entry-level position suitable for starting a career in Hospitality.
• Must hold a current full manual Australian driver's license or International Driver's Licence (manual).
• Ability to work in a fast-paced luxury hotel environment with rotating shifts.

Responsibilities

• Ambassadors of the Langham Brand; taking initiative to offer exceptional customer service and a memorial experience
• Greet all guests with a warm and welcoming smile
• Assist guests entering and departing the hotel with luggage
• Deliver luggage to, and collect luggage from guest rooms
• Valet car parking
• Familiarise the guests with the hotel rooms, facilities, amenities and services

Skills

Customer service

Communication

Teamwork

Time management

Organizational skills

Flexibility

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Melbourne enjoys sweeping vistas of the Yarra River and Melbourne skyline. Outstanding location amidst the city’s captivating Arts and Leisure district. A sanctuary nestled on the famous Southbank Promenade. We have on offer, 388 luxury guest rooms and suites, our team of hospitality professionals deliver high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.

The Langham Hotel Melbourne is currently looking for Porters to join our team.

You will have the opportunity to work with the Front Office Team which consists of approximately 60 colleagues. This is an exciting opportunity for you to grow your hotel skill set to build a career within The Langham, should you be determined and dedicated.

This is an entry-level position suitable for applicants wanting to commence their career within the Hospitality / Tourism industry within a five-star luxury hotel environment.

Your responsibilities will include:

• Ambassadors of the Langham Brand; taking initiative to offer exceptional customer service and a memorial experience
• Greet all guests with a warm and welcoming smile
• Assist guests entering and departing the hotel with luggage
• Deliver luggage to, and collect luggage from guest rooms
• Valet car parking
• Familiarise the guests with the hotel rooms, facilities, amenities and services

For this role, your attributes will be inclusive of the following:

• Have a strong work ethic
• Be very efficient and work well under pressure in a fast-paced environment
• Proven organisational & time management skills
• Excellent communication and interpersonal skills
• Acceptable to shift work – morning/afternoon/night shifts rotating

Must hold a current full manual Australian driver's license (probationary driver licenses will not be accepted) or International Driver's Licence (manual)

This role requires colleagues to work in an active work environment, where manual handling tasks will be required.

In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, subsidised staff meals, and opportunities to learn new skills and grow your career. You'll join a team passionate about 'Knowing our Guests and Building Great Memories'.

This role has an opportunity for growth. We are looking for the 'right' candidate, who leads by example and thrives on teamwork to ensure the growth of the department!

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us.With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

HYGIENE AND GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.

EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture.

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/melbourne/