Port Delivery Agent - Turnaround Operations

Intercruises Shoreside & Port Services; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Training days paid

Access to TUI Learning Hub

WeCare Team and Wellbeing Hub

Job summary

Intercruises Shoreside & Port Services in Sydney seeks a Port Delivery Agent to manage end-to-end cruise ship turnaround operations across Australian ports. You will plan pre‑cruise logistics, supervise on‑site activities, and handle post‑turnaround reporting and financial reconciliation with a focus on safety and service excellence.

You will coordinate with shipboard teams, port authorities, and transport providers, ensuring adherence to budgets and client guidelines while developing trained

Qualifications

• Experience in daily planning and operations in holiday destinations or cruise industry.
• Calm, decisive under pressure with strong English communication.
• Able to multitask in high-pressure environments and ensure safety and service quality.

Responsibilities

• Plan and confirm transportation, staffing, and logistics for turnaround operations.
• Liaise with shipboard teams to review operational details.
• Prepare turnaround day documentation.
• Operate within client guidelines, company procedures, and budgets.
• Identify and address operational risks before delivery.
• Lead training for casual staff on Intercruises and cruise-line procedures.
• Attend training sessions to understand client expectations.
• Be onsite to lead turnaround operations and coordinate teams.
• Coordinate with ground staff, shipboard teams, transport providers, and port authorities.
• Brief casual staff clearly on daily duties.

Skills

Communication skills

Decision making

Multitasking

Flexibility

Right to work in AU

Tools

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Port Delivery Agent - Turnaround Operations

Intercruises Shoreside & Port Services – Sydney CBD NSW

You will be responsible for the end-to-end planning and execution of cruise ship turnaround operations at multiple Australian ports. This is a dynamic, hands‑on role that combines detailed pre‑cruise turnaround logistics, operational supervision on the day of turnaround, and thorough post‑cruise turnaround reporting and financial reconciliation. You will be the key point of contact for a dedicated cruise line, ensuring every operation meets high standards for efficiency, safety, and service delivery.

Key responsibilities

Conduct detailed logistical planning by arranging and confirming transportation, staffing, and other logistics

Liaise directly with shipboard teams to review and confirm all final operational details

Prepare all necessary turnaround day documentation

Ensure operations are delivered within client operating guidelines, company procedures, and allocated budgets

Proactively identify and address operational risks or challenges ahead of delivery

Guide and support casual team members in completing all Intercruises and cruise line‑specific training prior to the cruise season

Participate in cruise line‑specific training sessions to understand client expectations, procedures, and service delivery standards

Be onsite at the cruise terminal to lead and execute turnaround operations, following standard operating procedures

Supervise all terminal activity, ensuring seamless coordination between ground staff, shipboard teams, transport providers, and port authorities

Communicate clearly and concisely with casual staff to ensure they are fully briefed and understand their daily responsibilities

About you

Knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business

Confident decision maker, even when working under pressure

Able to multitask in high pressure environments

Pro‑active guest service mindset with a clear focus on quality and efficiency

Flexible and available to work early mornings, weekends, and public holidays, depending on cruise schedules

Open to learn, grow and drive your career while passionately delivering a great service to guests and cruise clients

Excellent communication skills, both verbal and written, in English

Able to use Microsoft Excel, Microsoft Outlook and Microsoft PowerPoint

Right to work in Australia

About us

Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be working closely with various cruise lines and their clients in their daily operations around Australia.

Training days paid plus free access to TUI Learning Hub, TUI Skills Academy and language lessons

Involvement with charity and sustainability initiatives like the TUI Care Foundation

Complimentary access to dedicated WeCare Team and 24/7 Wellbeing Hub