Shore Operations & Port Delivery Coordinator

Intercruises Shoreside & Port Services; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Intercruises Shoreside & Port Services in Sydney is seeking a Port Delivery Agent to oversee shore excursions, transfers, land programs and turnaround services, ensuring smooth cruise operations on-site with early starts and weekend work.

You will coordinate with cruise lines, suppliers and internal teams to confirm requirements, manage bookings and documentation, resolve live issues, and support cost control while upholding Health & Safety and brand standards.

Qualifications

• Strong planning and organisational capability in a dynamic operational environment.
• High attention to detail and accuracy across operational and administrative activities.
• Clear and effective communication with internal and external stakeholders.
• Customer-centric and solution-oriented approach.
• Ability to prioritise and adapt to changing operational requirements.
• Confident user of Microsoft Office tools (Excel, Outlook, Word).
• Fluent in English; additional languages advantageous.
• Experience in operations, logistics, cruise, port or tourism environments desirable.
• Driver's license and own car required.
• Right to work in Australia and live close to the port in Sydney.

Responsibilities

• Support the delivery of operations, including shore excursions, transfers, land programs and turnaround services.
• Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm requirements.
• Coordinate bookings and confirmations with transport providers, guides and other operational suppliers.
• Assist with on-site port operations and support the handling of operational issues during live delivery.
• Prepare and maintain operational documentation, inventory management, ensuring accurate and timely system updates.
• Support call accounting, cost control activities and supplier invoice validation to ensure smooth financial processing.
• Coordinate operational staff, guides and drivers in line with schedules and operational plans.
• Follow service quality standards, Health & Safety procedures and Intercruises brand guidelines.
• Recruitment and scheduling casual pier, hotel and airport staff for turnaround operations.
• Enforce cruise line training and policies to local teams to ensure cruise line compliance and standards are met.

Skills

Planning & Organisation

Attention to detail

Clear communication

Customer-focused

Prioritisation & adaptability

MS Office proficiency

English fluency

Driver's license

Tools

Excel

Outlook

Word

Job description

Intercruises Shoreside & Port Services in Sydney is seeking a Port Delivery Agent to oversee shore excursions, transfers, land programs and turnaround services, ensuring smooth cruise operations on-site with early starts and weekend work.

You will coordinate with cruise lines, suppliers and internal teams to confirm requirements, manage bookings and documentation, resolve live issues, and support cost control while upholding Health & Safety and brand standards.