Poolside Waiter & Guest Experience Specialist

Hyatt Hotels Corporation; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Team dining privileges at Cibaria Noos

Ongoing learning opportunities

Career growth within luxury brand

Inclusive company culture

Job summary

Hyatt Hotels Corporation’s Elysium Noosa venue seeks a dedicated VIP Guest Experience Agent to lead personalised guest journeys. You will curate arrivals, anticipate needs, and tailor experiences for VIP and returning guests, ensuring every stay reflects luxury and warmth.

Join a refined team delivering bespoke itineraries, seamless check-ins, and attentive service across Front Office, Housekeeping, F&B, and leadership. Opera PMS experience is valued and a driver’s licence is required.

Qualifications

• A genuine passion for luxury hospitality and creating exceptional guest experiences.
• Previous experience in Guest Services, Concierge, Front Office, Guest Relations, Luxury Retail, Aviation, or Hospitality.
• Exceptional communication and interpersonal skills.
• Ability to remain composed and professional in a fast-paced environment.
• Strong attention to detail and a talent for anticipating guest needs.
• Experience with Opera PMS or similar systems is highly regarded.
• A current unrestricted driver’s licence.
• Flexibility to work across a 7-day rotating roster, including weekends and public holidays.

Responsibilities

• Curate exceptional arrival and departure experiences, ensuring every guest is welcomed with warmth, elegance, and genuine hospitality.
• Foster meaningful connections with guests, intuitively anticipating needs and delivering personalised service that exceeds expectations at every stage of the guest journey.
• Act as a dedicated point of contact for VIP and returning guests, ensuring individual preferences are recognised, remembered, and thoughtfully tailored throughout each stay.
• Craft bespoke itineraries and experiences, including dining reservations, local recommendations, private celebrations, and exclusive concierge arrangements.
• Coordinate special occasions and personalised touches, creating memorable moments that leave a lasting impression.
• Collaborate seamlessly with Front Office, Housekeeping, Food & Beverage, and Leadership teams to deliver a flawless and highly personalised guest experience.
• Handle guest enquiries and concerns with discretion, professionalism, and a solution-focused approach, ensuring swift and elegant resolutions.
• Maintain detailed guest profiles and preferences within Opera and other guest management systems to support personalised service delivery.
• Oversee check-in and check-out experiences with precision and sophistication, ensuring every interaction reflects Elysium’s luxury standards.
• Provide luggage assistance and valet services as required, delivering these services with professionalism and attention to detail.

Skills

Luxury hospitality

Guest relations

Communication

Attention to detail

Problem solving

Tools

Opera PMS

Job description

VIP Guest Experience Agent – Elysium Noosa

We are seeking a passionate and personable VIP Guest Experience Agent to become the face of Elysium Noosa’s luxury guest journey.

As a VIP Guest Experience Agent, you will deliver exceptional and personalised service to our valued guests from arrival through to departure. You will anticipate guest needs, build genuine connections, and create unforgettable experiences that reflect the warmth, sophistication, and elegance of the Elysium brand.

• Curate exceptional arrival and departure experiences, ensuring every guest is welcomed with warmth, elegance, and genuine hospitality.
• Foster meaningful connections with guests, intuitively anticipating needs and delivering personalised service that exceeds expectations at every stage of the guest journey.
• Act as a dedicated point of contact for VIP and returning guests, ensuring individual preferences are recognised, remembered, and thoughtfully tailored throughout each stay.
• Craft bespoke itineraries and experiences, including dining reservations, local recommendations, private celebrations, and exclusive concierge arrangements.
• Coordinate special occasions and personalised touches, creating memorable moments that leave a lasting impression.
• Collaborate seamlessly with Front Office, Housekeeping, Food & Beverage, and Leadership teams to deliver a flawless and highly personalised guest experience.
• Handle guest enquiries and concerns with discretion, professionalism, and a solution-focused approach, ensuring swift and elegant resolutions.
• Maintain detailed guest profiles and preferences within Opera and other guest management systems to support personalised service delivery.
• Oversee check-in and check-out experiences with precision and sophistication, ensuring every interaction reflects Elysium’s luxury standards.
• Provide luggage assistance and valet services as required, delivering these services with professionalism and attention to detail.

Qualifications

• A genuine passion for luxury hospitality and creating exceptional guest experiences.
• Previous experience in Guest Services, Concierge, Front Office, Guest Relations, Luxury Retail, Aviation, or Hospitality.
• Exceptional communication and interpersonal skills.
• Ability to remain composed and professional in a fast-paced environment.
• Strong attention to detail and a talent for anticipating guest needs.
• Experience with Opera PMS or similar systems is highly regarded.
• A current unrestricted driver’s licence.
• Flexibility to work across a 7-day rotating roster, including weekends and public holidays.

Additional Information

• Become part of a refined luxury destination setting a new benchmark for hospitality on the Sunshine Coast.
• Work alongside a passionate team dedicated to creating extraordinary and highly personalised guest experiences.
• Immerse yourself in a culture that values excellence, attention to detail, and genuine hospitality.
• Enjoy exclusive team dining privileges at Cibaria Noosa and Bar Capri.
• Access ongoing learning, development, and mentorship opportunities designed to help you thrive in luxury hospitality.
• Build your career within an evolving lifestyle and hospitality brand committed to growth and innovation.
• Be empowered to create meaningful moments and lasting memories for discerning guests from around the world.
• Join a supportive, collaborative team that takes pride in delivering exceptional experiences every day.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.