VIP Luxury Guest Experience Agent

Hyatt Hotels Corporation; Gold Coast City; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Team dining privileges at Cibaria Noos

Ongoing learning opportunities

Career growth within luxury brand

Inclusive company culture

Zusammenfassung

Hyatt Hotels Corporation’s Elysium Noosa venue seeks a dedicated VIP Guest Experience Agent to lead personalised guest journeys. You will curate arrivals, anticipate needs, and tailor experiences for VIP and returning guests, ensuring every stay reflects luxury and warmth.

Join a refined team delivering bespoke itineraries, seamless check-ins, and attentive service across Front Office, Housekeeping, F&B, and leadership. Opera PMS experience is valued and a driver’s licence is required.

Qualifikationen

• A genuine passion for luxury hospitality and creating exceptional guest experiences.
• Previous experience in Guest Services, Concierge, Front Office, Guest Relations, Luxury Retail, Aviation, or Hospitality.
• Exceptional communication and interpersonal skills.
• Ability to remain composed and professional in a fast-paced environment.
• Strong attention to detail and a talent for anticipating guest needs.
• Experience with Opera PMS or similar systems is highly regarded.
• A current unrestricted driver’s licence.
• Flexibility to work across a 7-day rotating roster, including weekends and public holidays.

Aufgaben

• Curate exceptional arrival and departure experiences, ensuring every guest is welcomed with warmth, elegance, and genuine hospitality.
• Foster meaningful connections with guests, intuitively anticipating needs and delivering personalised service that exceeds expectations at every stage of the guest journey.
• Act as a dedicated point of contact for VIP and returning guests, ensuring individual preferences are recognised, remembered, and thoughtfully tailored throughout each stay.
• Craft bespoke itineraries and experiences, including dining reservations, local recommendations, private celebrations, and exclusive concierge arrangements.
• Coordinate special occasions and personalised touches, creating memorable moments that leave a lasting impression.
• Collaborate seamlessly with Front Office, Housekeeping, Food & Beverage, and Leadership teams to deliver a flawless and highly personalised guest experience.
• Handle guest enquiries and concerns with discretion, professionalism, and a solution-focused approach, ensuring swift and elegant resolutions.
• Maintain detailed guest profiles and preferences within Opera and other guest management systems to support personalised service delivery.
• Oversee check-in and check-out experiences with precision and sophistication, ensuring every interaction reflects Elysium’s luxury standards.
• Provide luggage assistance and valet services as required, delivering these services with professionalism and attention to detail.

Kenntnisse

Luxury hospitality

Guest relations

Communication

Attention to detail

Problem solving

Tools

Opera PMS

Jobbeschreibung

Hyatt Hotels Corporation’s Elysium Noosa venue seeks a dedicated VIP Guest Experience Agent to lead personalised guest journeys. You will curate arrivals, anticipate needs, and tailor experiences for VIP and returning guests, ensuring every stay reflects luxury and warmth.

Join a refined team delivering bespoke itineraries, seamless check-ins, and attentive service across Front Office, Housekeeping, F&B, and leadership. Opera PMS experience is valued and a driver’s licence is required.