Store Manager

Better Pool & Irrigation Supplies; Maitland; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Supportive team

Leadership development

Uniforms provided

Job summary

Better Pool & Irrigation Supplies in Maitland NSW is seeking a full-time Store Manager to lead the team, supervise daily operations, and ensure excellent customer service from open to close.

This hands-on role requires presence in the shop, staff mentoring, and the ability to keep the store tidy, well-stocked, and running smoothly during busy periods.

Qualifications

• Experience in a supervisory role leading a small team.
• Proven ability to manage customer service in a retail environment.
• Reliable, organised and able to handle busy periods.
• Clear handwriting is essential.

Responsibilities

• Oversee daily shop operations and staff scheduling.
• Provide friendly, proactive customer service.
• Mentor and train team members to work cohesively.
• Ensure the shop is tidy, stocked and safe.
• Handle customer issues and maintain high standards.

Skills

Leadership

Team supervision

Customer service focus

Problem solving

Job description

Better Pool & Irrigation Supplies - Maitland NSW

We're on the lookout for a full time Store Manager to help lead our team and keep the shop running like clockwork. You'll be in the shop with the crew, making sure customers are looked after, the store's looking great, and the day runs smoothly from open to close.

This isn't a desk job - it's all about being present, leading and supporting the team, and creating a friendly space for customers and staff alike.

You'll report directly to the owner manager, who'll support and guide you in strengthening your leadership skills, building confidence in managing your team effectively, and handling the lively chaos that is a pool shop in summer.

What You'll Be Doing

Keep the store tidy, stocked, and looking its best

Deliver friendly, helpful customer service and handle any issues as they come up

Help train and guide team members so everyone’s working well together

Manage daily task lists, staff breaks, and ensure staff presence in the shop

Keep things safe, positive, and running smoothly day to day

What We're After

Experience in a supervisory role or someone who is a natural leader

Confident leading a small team and setting a great example

Strong people skills and a down-to-earth attitude

Be able to manage customer expectations - focusing on solutions, not drama

Reliable, organised, and calm under pressure

Good at reading the room

Understands the difference between individual and collective accountability and acts accordingly

About the Role

We're on the lookout for a full time Store Manager to help lead our team and keep the shop running like clockwork. You'll be in the shop with the crew, making sure customers are looked after, the store's looking great, and the day runs smoothly from open to close.

This isn't a desk job - it's all about being present, leading and supporting the team, and creating a friendly space for customers and staff alike.

You'll report directly to the owner manager, who'll support and guide you in strengthening your leadership skills, building confidence in managing your team effectively, and handling the lively chaos that is a pool shop in summer.

What You'll Be Doing

• Keep the store tidy, stocked, and looking its best
• Deliver friendly, helpful customer service and handle any issues as they come up
• Help train and guide team members so everyone’s working well together
• Manage daily task lists, staff breaks, and ensure staff presence in the shop
• Keep things safe, positive, and running smoothly day to day

What We're After

• Experience in a supervisory role or someone who is a natural leader
• Confident leading a small team and setting a great example
• Strong people skills and a down-to-earth attitude
• Be able to manage customer expectations - focusing on solutions, not drama
• Reliable, organised, and calm under pressure
• Good at reading the room
• Understands the difference between individual and collective accountability and acts accordingly

Important

This position involves supervising and monitoring team members who may be resistant to increased oversight and accountability. The successful candidate must be comfortable stepping into a leadership role, maintaining professional standards, and earning respect through consistency, fairness, and integrity rather than popularity.

About us

Better Pool & Irrigation Supplies has been growing steadily since we kicked off in 2012. Led by a hands-on owner-manager with more than 25 years' experience in the pool and irrigation industries. Our long-standing small team are a fun, slightly cheeky bunch who work hard, help each other out, and know when it's time to get stuck in.

• Supportive team and great workplace culture
• A role where you're part of the action every day
• Opportunities to build your leadership skills

Additional Requirements / Information

• Experience in pool, irrigation, plumbing, or hardware environments is an advantage
• Clear, legible handwriting is essential
• Uniforms will be provided
• Weekend work and overtime required during busy periods
• Salary open to negotiation based on experience