Plumbing Sales & Service Leader – Growth & Service Excellence

O'Brien Plumbing; Central Coast; On-site; AUD 120,000 - 150,000; Full time

Job summary

O'Brien Plumbing Wyong is expanding with a strong client base and a reputation for excellence in domestic and commercial plumbing. We are a proud local family run business made up of quality-focused trade service professionals in the plumbing industry.

In addition to the wealth of experience and knowledge within our teams, we are a registered member of the Master Plumbers Association. This is a fantastic opportunity for a highly motivated, dynamic Plumbing Sales & Service Manager to join our

Qualifications

• Excellent plumbing skills and job / product knowledge.
• Minimum of 10 years plumbing industry experience.
• Previous service manager experience (trade business preferred).
• Completed certificate 4 including “backflow & TMV courses”.
• Clear criminal history (inline with customer requirements).
• Drivers licence - C class or above.
• Organised and able to complete tasks on time.
• Enjoy providing excellent customer service.
• Excellent communication skills (by email and phone).
• Problem solver with ability to resolve issues quickly.
• Able to manage multiple jobs at the same time.
• Proficient with mainstream IT OS, cloud-based software (training provided).
• Warm and friendly personality.

Responsibilities

• Enable site staff to provide an incomparable experience to customers.
• Lead and inspire staff to a positive, results-driven culture.
• Develop service technicians into high performing tradespeople.
• Ensure service quality, consistency and regular feedback.
• Identify training needs to improve safety, productivity and profitability.
• Proactively seek leads for new client acquisition.
• Provide timely quotations and convert opportunities into jobs.
• Monitor budgets and costs on service jobs.
• Monitor and provide estimates on plumbing jobs.
• Align executed jobs with mission, vision and values.
• Participate in weekly management meetings and execute plans.
• Communicate department goals and KPIs to staff.

Skills

Plumbing expertise

Leadership

Customer service

Communication skills

Problem solving

Time management

Staff development

Autonomous

Education

Certificate 4 (Backflow & TMV)

Tools

IT systems proficiency

Job description

O'Brien Plumbing Wyong is expanding with a strong client base and a reputation for excellence in domestic and commercial plumbing. We are a proud local family run business made up of quality-focused trade service professionals in the plumbing industry.

In addition to the wealth of experience and knowledge within our teams, we are a registered member of the Master Plumbers Association. This is a fantastic opportunity for a highly motivated, dynamic Plumbing Sales & Service Manager to join our