Plumbing Maintenance Supervisor

O'Brien Plumbing; Central Coast; On-site; AUD 90,000 - 120,000; Full time

Job summary

O'Brien Plumbing Wyong is expanding and seeking a motivated Maintenance Supervisor to join our fast-paced team. You will lead service technicians, manage multiple jobs and strive for outstanding customer experiences.

The ideal candidate has a Certificate IV, at least 5 years plumbing experience, supervisory background, and a strong focus on safety, quality, and profitability. A current driver's license and clear criminal history are required.

Qualifications

• Minimum of 5 years plumbing industry experience.
• Completed Certificate IV including backflow and TMV courses.
• Previous supervisor experience in a trade business.
• Clear criminal history.
• Driver’s license – C class or above.
• Excellent customer service and communication.
• Ability to manage multiple jobs simultaneously.
• Proficiency with IT and cloud-based software systems.

Responsibilities

• Lead and motivate service staff to deliver high-quality work.
• Provide timely quotations and convert opportunities into jobs.
• Monitor budgets and costs on service jobs.
• Participate in weekly management meetings and execute plans.
• Communicate department goals and KPIs to staff.

Skills

Outstanding plumbing skills

Leadership / supervisor experience

Customer service

Communication skills

Problem solving

Time management

IT systems familiarity

Warm personality

Clear criminal history

Education

Certificate IV in Plumbing (Backflow & TMV)

Tools

Cloud-based software systems

Job description

O'Brien Plumbing Wyong

Are you looking for a change?

You might be a leading hand who wants to step up to management or a small business owner wanting to get away from the challenges of business ownership.

About the Company

O'Brien Plumbing Wyong is expanding, we have a very strong client base with a reputation for excellence in all that we do.

We are a proud local family run business made up of quality-focused trade service professionals in the plumbing industry. In addition to the wealth of experience and knowledge within our teams, we are a registered member of the Master Plumbers Association.

This is a fantastic opportunity for a highly motivated, dynamic, qualified plumber to join our team as the Maintenance Supervisor. You will bring a positive attitude, be warm and friendly with excellent technical skills, great communication and an autonomous nature with the desire to own the role.

You will be joining a fast paced team environment in a Leadership position that includes a variety of responsibilities.

The successful applicant will be a person that possesses the following skills and attributes:

• Ensure all site staff are enabled to provide an “Incomparable Experience“ to all customers
• Lead and inspire all staff to create a positive team based culture that is results focused and driven towards success.
• Ensure Service technicians are:
  • Being developed into high performing trades people
  • Focused on job quality and consistency
  • Receiving open, honest and regular feedback about their performance
• Identify and act on training needs to improve safety, productivity and profitability
• Proactively follow up and seek leads from various sources for new client acquisition
• Provide timely quotations to existing and new customers, and converting opportunities into jobs
• Monitor budgets and costs on service jobs
• Ensure that all executed jobs align to our mission statement, vision, and values
• Participate actively in weekly management meeting and execute tactical and operational plans assigned
• Clearly communicate service department goals and KPIs to relevant staff

To be successful in this role you must have the following skills and attributes:

• Outstanding plumbing skills and job / product knowledge
• Minimum of 5 years plumbing industry experience
• Previous experience as a supervisor (trade business prefered)
• Completed certificate 4 including “backflow & TMV courses
• Clear criminal history (inline with specific customer requirements)
• Drivers licence - C class or above
• Proven ability to be organised and complete tasks on time
• Enjoy providing excellent customer service
• Excellent communication skills (by email and phone)
• Be a problem solver with the ability to think on your feet to resolve issues quickly
• Be able to manage multiple jobs at the same time
• Competent using all mainstream IT operating systems, including cloud based software systems (training will be provided for our specific operating systems)
• Have a warm and friendly personality

As an employee of O'Brien Plumbing Wyong you will enjoy the many benefits that working for an industry leading and reputable organisation offers. We believe in developing our employees and enabling them to reach their full potential.

If you are a self-starter, highly motivated and energetic individual with strong work ethics, looking for a challenge and to make their mark on the growth of a successful award winning company, then we would like to hear from you.