Platform Support Engineer (VIC)

Pronto Software Limited; City of Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work

Career development

Modern team

Employee benefits

Job summary

Pronto Software Limited in Melbourne, VIC is seeking a Platform Support Engineer to help secure, scale and automate our software delivery platforms. You will collaborate with Development, QA, DevOps and Security to improve tooling, CI/CD pipelines and developer experience in a hybrid work setting.

You'll work on source control platforms, automate deployments, and contribute to DevSecOps practices while embracing AI-assisted approaches to elevate engineering productivity and reliability.

Qualifications

• Experience supporting GitLab, GitHub, Bitbucket or similar platforms.
• Strong Git and source control knowledge.
• Experience supporting enterprise software development teams.
• Practical experience with CI/CD platforms and deployment processes.
• Understanding of SDLC principles and practices.
• Knowledge of build, packaging and release management processes.
• Understanding of networking, DNS, HTTP/S, TLS, authentication and access management.

Responsibilities

• Support and administer software delivery platforms, source control, and CI/CD tooling.
• Assist with the operation, maintenance and continual improvement of CI/CD pipelines, software delivery workflows and deployment processes.
• Support automated software packaging, release management and deployment capabilities.
• Work with Development, QA, Security and Infrastructure teams to improve software delivery reliability, security and efficiency.
• Troubleshoot platform, pipeline, deployment, authentication and integration issues.
• Support DevSecOps practices including security controls, vulnerability management and compliance requirements.
• Contribute to platform optimisation, automation initiatives and developer experience improvements.
• Create and maintain technical documentation, knowledge resources and troubleshooting guidance.
• Support onboarding, knowledge sharing and adoption of software delivery best practices across engineering teams.
• Leverage AI-assisted development tools and emerging technologies to improve engineering productivity, automation and problem solving.

Skills

Git/Git hosting

Source control admin

CI/CD tooling

DevOps practices

Cloud/hybrid environments

Education

IT/CS/Software Eng degree

Tools

GitLab

GitHub

Bitbucket

Job description

Level 3, 353 Burwood Hwy
Forest Hill, VIC 3131

• Want to play a key role in improving software delivery platforms, automation and developer experience?
• How about working in a well-established and mature Australian software development and vendor company with more than 1500 clients?
• Support and collaboration with your team-mates? We’re a friendly bunch.
• In a Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds!)

Where you’d be working:

This role is part of our Development group located in Melbourne VIC and is responsible for supporting and improving the software delivery platforms, tooling and automation capabilities used by Pronto Software’s Development organisation.

What you’d be doing (your day would look like this):

The role works closely with Development, QA, DevOps, Security and other technology teams to help ensure our software delivery platforms remain secure, reliable and scalable. Your technical support, automation and platform engineering skills will assist you in this role.

• Support and administer software delivery platforms, source control systems and CI/CD tooling.
• Assist with the operation, maintenance and continual improvement of CI/CD pipelines, software delivery workflows and deployment processes.
• Support automated software packaging, release management and deployment capabilities.
• Work with Development, QA, Security and Infrastructure teams to improve software delivery reliability, security and efficiency.
• Troubleshoot platform, pipeline, deployment, authentication and integration issues.
• Support DevSecOps practices including security controls, vulnerability management and compliance requirements.
• Contribute to platform optimisation, automation initiatives and developer experience improvements.
• Create and maintain technical documentation, knowledge resources and troubleshooting guidance.
• Support onboarding, knowledge sharing and adoption of software delivery best practices across engineering teams.
• Leverage AI-assisted development tools and emerging technologies to improve engineering productivity, automation and problem solving.

About you

We’re looking for a Platform Support Engineer who has:

• Experience supporting GitLab, GitHub, Bitbucket or similar source control management platforms.
• Strong Git and source control knowledge.
• Experience supporting enterprise software development teams.
• Practical experience with CI/CD platforms, pipelines and deployment processes.
• Understanding of Software Development Lifecycle (SDLC) principles and practices.
• Knowledge of build, packaging and release management processes.
• Understanding of networking, DNS, HTTP/S, TLS, authentication and access management concepts.
• Experience troubleshooting complex technical issues across multiple technologies and platforms.
• Experience supporting cloud-hosted or hybrid environments.
• Strong technical documentation and communication skills.
• Ability to identify opportunities for process improvement, automation and operational efficiency.
• Adaptability and willingness to embrace emerging technologies and AI-assisted ways of working.

To enjoy being a Pronto Software employee you’d need to have:

• Relevant qualification in Information Technology, Computer Science, Software Engineering or a related field, or equivalent practical experience.
• Experience working within software engineering, platform support, DevOps or related technical environments.
• Understanding and experience of software engineering environments and the Software Development Lifecycle (SDLC).
• Comfort using AI tools and emerging technologies to support analysis, automation, troubleshooting, documentation and continuous improvement.
• A proactive approach to problem solving and continuous learning.
• Ability to undertake occasional interstate travel when required.

What you will get:

• Earn a salary commensurate with your experience plus a range of employee benefits.
• Work in a modern, dynamic and friendly team environment.
• A hybrid working environment (split your week, flexible location arrangements).
• The ability to develop your career and experience.

Notes:

• Pronto Software is currently operating from a temporary location in Mulgrave (due to works in our Forest Hill office). The successful candidate should expect to relocate their office location from Mulgrave to Forest Hill in the future.
• Pronto Software employees are required to undergo Police Checks.
• Pronto Software does not use external recruitment.

More about Pronto Software:

We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system – optimising business processes and unlocking actionable insights. Over 1,500 organisations have leveraged our industry experience and innovation to increase growth and revenue.

We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a very high percentage (high 90s%) of staff who agree that:

• They are proud to work at Pronto Software and are passionate about the work they do.
• Staff and managers choose to have a professional and positive attitude.
• Pronto Software tries to achieve the best outcomes for customers and staff.
• Pronto is generous and giving to the community.
• Staff would recommend Pronto Software as a great place to work.