Client Services & Administration Coordinator (QLD)

Pronto Software; City of Brisbane; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Employee benefits

Hybrid work arrangement

Job summary

Pronto Software is seeking a Client Services & Administration Coordinator to join its Professional Services Team in Australia. You will provide high-level administrative support, coordinate activities across internal teams and external clients, and help manage client records and documentation.

The role requires 5+ years’ experience in administration or customer service, strong interpersonal and communication skills, meticulous attention to detail, and the ability to work autonomously while

Qualifications

• 5+ years’ experience in an administration, customer service or services coordination role.
• Strong interpersonal, communication and relationship-building skills.
• Excellent documentation, record-keeping and system administration skills.
• Strong numerical accuracy and attention to detail.
• The ability to work independently while contributing positively to a team environment.
• A commitment to delivering outstanding customer service.
• A proactive approach to identifying issues and improving processes.
• Willingness to learn new systems, tools and technologies.
• Ability to complete a police check.

Skills

Administration

Coordination

Customer service

Organisational skills

Communication

Stakeholder management

Attention to detail

Documentation

Record-keeping

Problem solving

Time management

Team collaboration

Process improvement

Learning new tools

Job description

We’re looking for a Client Services & Administration Coordinator who has:

• Strong administration, coordination or customer service experience.
• Outstanding organisational skills with the ability to manage competing priorities.
• Excellent communication and stakeholder management skills.
• Strong attention to detail and a high level of accuracy.
• Experience maintaining records, documentation and business systems.
• The ability to work autonomously and take ownership of outcomes.
• A proactive, organised and methodical approach to work.
• Strong problem-solving skills and a customer-focused mindset.
• Confidence working with multiple internal teams and external customers.
• Excellent time management and prioritisation skills.
• Exposure to the IT, software or professional services industry will be highly regarded.

To enjoy being part of Pronto Software’s Professional Services Team, you’ll need:

• 5+ years’ experience in an administration, customer service or services coordination role.
• Strong interpersonal, communication and relationship-building skills.
• Excellent documentation, record-keeping and system administration skills.
• Strong numerical accuracy and attention to detail.
• The ability to work independently while contributing positively to a team environment.
• A commitment to delivering outstanding customer service.
• A proactive approach to identifying issues and improving processes.
• Willingness to learn new systems, tools and technologies.
• Ability to complete a police check.

In return, you will:

• Receive a salary commensurate with your experience, plus a range of employee benefits.
• Work in a modern, friendly team environment.
• Enjoy the support of peers and your management team.
• Work in a hybrid arrangement, with time split between home and the office.

Notes:

• Pronto Software employees are required to undergo Police Checks.
• Pronto Software does not use external recruitment.

More about Pronto Software:

We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system - optimising business processes and unlocking actionable insights. Over 1,500 organisations have leveraged our industry experience and innovation to increase growth and revenue.

We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a very high percentage of staff who agree that:

• They are proud to work at Pronto Software and are passionate about the work they do.
• Staff and managers choose to have a professional and positive attitude.
• Pronto Software strives for the best outcomes for customers and staff.
• Pronto is generous and giving to the community and charities.
• Staff recommend Pronto Software as a great place to work.