Platform Support Engineer - Level 3 (AWS & Linux)

Department Of Government Services

Melbourne

On-site

AUD 90,000 - 120,000

Full time

9 days ago

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Job summary

The Department Of Government Services in Melbourne seeks a Level 3 Support Developer to support customer-facing technologies, triage incidents, and develop long-term fixes. You will apply ITIL 4 practices to restore services promptly and drive ongoing improvements across the Service Victoria platform.

Key duties include technical escalation, troubleshooting AWS-based services, and handling onboarding/offboarding; strong web tech and hosting skills are essential for success in a multi-channel

Qualifications

Knowledge of web programming (PHP, JavaScript, SCSS), web servers (Nginx, Apache), Linux systems, and hosting technologies such as Docker and Kubernetes.
Ability to effectively prioritise and manage workload and tasks, developing plans and methods to track progress and ensure priorities are met.
Proven experience preparing a range of written documents (letters, emails, reports) that are logical and audience-specific.

Responsibilities

Be a point of technical escalation to support the customer care team and triage issues while identifying root causes.
Provide troubleshooting for Digital Platforms and key applications/services including AWS.
Implement service requests including onboarding, offboarding and user administration.
Identify and log problems/defects to Engineering for continual platform improvement.

Skills

Web programming

Prioritisation

Written communication

Tools

PHP

JavaScript

SCSS

Nginx

Apache

Linux

Docker

Kubernetes

Job description

Key duties include technical escalation, troubleshooting AWS-based services, and handling onboarding/offboarding; strong web tech and hosting skills are essential for success in a multi-channel

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