Platform Support Engineer (AWS, Salesforce, ITIL)

Department-of-Government-Service; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

Department of Government Service in Melbourne is seeking an Application Support Engineer to maintain and improve customer-facing technologies. The role applies ITIL v4 practices to restore services quickly and sustain high customer satisfaction across the Service Victoria platform.

You will troubleshoot AWS, Datadog dashboards, and Salesforce, manage onboarding/offboarding and user administration, and collaborate with Engineering to drive continuous service improvements in a multi-channel

Qualifications

• Experience facilitating information sessions and communicating technical advice.
• Experience assessing client needs and delivering appropriate solutions.
• Knowledge of relevant legislation, regulations, policies and processes.
• Ability to diagnose, triage and resolve technical incidents.

Responsibilities

• Be a point of technical escalation to assist customer support and triage issues while identifying root causes.
• Provide troubleshooting for the Service Victoria platform including AWS, Datadog dashboards, and Salesforce administration.
• Implement service requests (onboarding, offboarding, user administration) and log platform problems with Engineering for continuous improvement.
• Perform system administration on supported applications to ensure service continuity.

Skills

AWS

Datadog

Salesforce

Job description

Department of Government Service in Melbourne is seeking an Application Support Engineer to maintain and improve customer-facing technologies. The role applies ITIL v4 practices to restore services quickly and sustain high customer satisfaction across the Service Victoria platform.

You will troubleshoot AWS, Datadog dashboards, and Salesforce, manage onboarding/offboarding and user administration, and collaborate with Engineering to drive continuous service improvements in a multi-channel