Level 3 Support Developer

Department Of Government Services; Melbourne; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

The Department Of Government Services in Melbourne seeks a Level 3 Support Developer to support customer-facing technologies, triage incidents, and develop long-term fixes. You will apply ITIL 4 practices to restore services promptly and drive ongoing improvements across the Service Victoria platform.

Key duties include technical escalation, troubleshooting AWS-based services, and handling onboarding/offboarding; strong web tech and hosting skills are essential for success in a multi-channel

Formación

• Knowledge of web programming (PHP, JavaScript, SCSS), web servers (Nginx, Apache), Linux systems, and hosting technologies such as Docker and Kubernetes.
• Ability to effectively prioritise and manage workload and tasks, developing plans and methods to track progress and ensure priorities are met.
• Proven experience preparing a range of written documents (letters, emails, reports) that are logical and audience-specific.

Responsabilidades

• Be a point of technical escalation to support the customer care team and triage issues while identifying root causes.
• Provide troubleshooting for Digital Platforms and key applications/services including AWS.
• Implement service requests including onboarding, offboarding and user administration.
• Identify and log problems/defects to Engineering for continual platform improvement.

Conocimientos

Web programming

Prioritisation

Written communication

Herramientas

PHP

JavaScript

SCSS

Nginx

Apache

Linux

Docker

Kubernetes

Descripción del empleo

About the Role

The Level 3 Support Developer will have experience supporting customer-facing technologies, providing break/fix support, troubleshooting complex technical issues, and developing long-term solutions to prevent recurring incidents.

The Support Developer will have experience applying ITIL 4 practices to restore services within agreed timeframes. They will contribute to high customer satisfaction by supporting customers and agencies throughout their digital journey on the Service Victoria platform and delivering continuous service improvements in a multi-channel support environment.

Key Accountabilities

• Be a point of technical escalation to assist our dedicated customer support team and triage issues reported by customers/agencies whilst identifying the root cause of the customer issue.
• Provide troubleshooting for the Digital Platforms and key applications/services including Amazon Web Services (AWS).
• Implementation of service requests including onboarding, offboarding and user administration.
• Identify and log problems/defects in the platform to Engineering teams so that continual improvement on the platform is maintained.

About You

We are seeking applicants who have demonstrated experience from the following criteria:

• Knowledge of web programming (PHP, JavaScript, SCSS), web servers (Nginx, Apache), Linux systems, and modern hosting technologies such as Docker and Kubernetes.
• Demonstrated ability to effectively prioritise and manage workload and tasks, developing plans and methods to track progress and ensure priorities are successfully met.
• Proven experience preparing a wide range of written documents, such as basic letters, emails and reports that are logical and audience specific.

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

For more information, please see the Position Description DGS Level 3 support Developer

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.