Platform Change Lead - Adoption & Readiness

Heritage Bank Limited; Adelaide, Brisbane, Toowoomba Regional; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexibility & hybrid working

Training and study support

Wellbeing program

Volunteer opportunities

Employee recognition program

Job summary

Heritage Bank Limited is seeking a hands-on Change & Communication lead to guide people through technology-enabled changes across platform enhancements and releases. You will shape engagement, learning and communication activities, ensuring readiness and adoption while partnering with platform and delivery teams in a regulated banking environment.

You will build strong relationships with senior leaders and stakeholders, translate complex changes into practical actions, and drive continuous

Qualifications

• Five+ years of experience in change management, including impact, stakeholder, readiness and adoption assessments.
• Ability to translate complex technical changes into clear business implications and practical communication strategies.
• Proven ability to build trusted relationships with senior leaders, platform teams, delivery teams and business stakeholders.

Responsibilities

• Shape and lead change activities for platform enhancements, releases and technology initiatives, helping people understand what’s changing and prepare for it.
• Develop communication, engagement and learning activities that meet the needs of impacted people, processes, and ways of working.
• Assess impacts and readiness, address change risks, and use feedback to identify where more support is needed.
• Collaborate with platform leaders, delivery teams and business stakeholders to highlight impacts, dependencies and readiness concerns early.
• Coordinate across releases to align changes with business priorities and minimize disruption to operations.
• Share knowledge and coach stakeholders, using Jira and Confluence to support collaboration and visibility.

Skills

Change management leadership

Stakeholder engagement

Communication planning

Learning & development

Tools

Jira

Confluence

Job description

Heritage Bank Limited is seeking a hands-on Change & Communication lead to guide people through technology-enabled changes across platform enhancements and releases. You will shape engagement, learning and communication activities, ensuring readiness and adoption while partnering with platform and delivery teams in a regulated banking environment.

You will build strong relationships with senior leaders and stakeholders, translate complex changes into practical actions, and drive continuous