Planning & Building Services Admin & Customer Support

Glen Eira City Council Careers; Victoria; Hybrid; AUD 74,000 - 79,000; Full time

Benefits offered by this job

Hybrid work environment

Flexible work options

Learning and development programs

Corporate gym memberships

Job summary

Glen Eira City Council in Victoria is seeking a Planning & Building Business Support Officer to deliver essential administrative and customer service support for the Planning & Building Services unit. You will respond to inquiries from the public across in-person, phone, email and other channels, and help with permit processing and records management.

The role involves reporting, minutes, statutory processes and general administration to support an integrated service delivery approach, with

Qualifications

• Substantial experience in a customer orientated role.
• Relevant previous experience working within a similar role.
• Ability to respond to enquiries from the public in person, by phone, email and online.

Responsibilities

• Provide high quality customer service to internal and external customers, handling enquiries in person, by phone and online.
• Provide timely and accurate administrative support across Planning and Building Services, including permit processing, data entry, correspondence, record management, investigations, enforcement documentation.
• Assist Coordinators, Managers and the broader Planning and Building team through report preparation, minute‑taking, statutory processes, and general administration, contributing to an integrated and collaborative service delivery approach.

Skills

Customer service

Communication

Interpersonal skills

Administrative support

Planning & Building processes

Job description

Glen Eira City Council in Victoria is seeking a Planning & Building Business Support Officer to deliver essential administrative and customer service support for the Planning & Building Services unit. You will respond to inquiries from the public across in-person, phone, email and other channels, and help with permit processing and records management.

The role involves reporting, minutes, statutory processes and general administration to support an integrated service delivery approach, with