Customer-Focused Admin Coordinator – Building Services

Rural City of Wangaratta; Wangaratta; On-site; AUD 65,000 - 80,000; Full time

Job summary

Rural City of Wangaratta invites applications for a Support Officer - Building Services. This permanent full-time role supports the Building Services team and acts as the first point of contact for customers, processing documentation and enabling statutory building services to run smoothly.

The successful candidate will have strong administration and customer service skills, experience with Microsoft Office, and the flexibility to work independently or as part of a team.

Qualifications

• Excellent customer service and communication skills.
• Strong administrative and organisational abilities with a high level of attention to detail.
• The ability to manage competing priorities and work effectively in a busy environment.
• A professional and welcoming approach when interacting with customers, contractors and stakeholders.
• Sound computer skills and experience using Microsoft Office applications.
• The ability to work both independently and as part of a team.
• Experience in an administrative or customer service role.
• Experience or knowledge in building, planning or local government environments will be highly regarded but is not essential.

Responsibilities

• Provide administrative and customer service support to the Building Services team.
• Be the first point of contact for customers, handling enquiries and processing documentation.
• Help ensure the efficient delivery of statutory building services.

Skills

Customer service

Communication

Administrative skills

Organisational skills

Attention to detail

Prioritisation

Professional demeanor

Teamwork

Experience in admin/customer service

Tools

Microsoft Office

Job description

Rural City of Wangaratta invites applications for a Support Officer - Building Services. This permanent full-time role supports the Building Services team and acts as the first point of contact for customers, processing documentation and enabling statutory building services to run smoothly.

The successful candidate will have strong administration and customer service skills, experience with Microsoft Office, and the flexibility to work independently or as part of a team.