Photo Centre Operator - Part Time With Commission & Growth

Harvey Norman Ltd; Newcastle; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Income protection insurance

Purchased leave

Paid Parental leave

Employee discounts on gym memberships,

NAWIC and HIA membership

Employee assistance program

Online learning and development

Job summary

Bullivants Newcastle is seeking a Customer Service Officer to support direct customer sales and service, interacting with the internal and external sales teams to resolve queries. This permanent, full-time onsite role offers exposure to lifting, rigging and safety products within a national network.

You will be part of a high-performing team at the Newcastle branch, contributing to customer satisfaction and timely deliveries while adhering to safety and process guidelines.

Qualifications

• Experience in lifting, rigging and safety industry highly regarded.
• Previous customer service experience in mining or industrial sales environment preferred.
• Strong written and verbal communication skills and ability to work collaboratively.

Responsibilities

• Act as the primary customer contact, ensuring a positive experience.
• Coordinate projects from pre-construction through to completion.
• Provide guidance, solutions and reassurance throughout the build journey.
• Collaborate with internal teams to resolve issues and keep projects on track.

Skills

Customer service

Teamwork

Communication

Problem solving

Attention to detail

Job description

Customer Service Officer - Newcastle, NSW

Enhancing the customer centric mentality, the Customer Service Officer will support activities related to direct customer sales support and service. In addition to the face-to-face element of the role you will also be interacting with the internal and external sales team to resolve relevant queries.

Bullivants are leaders in lifting, rigging and safety related products with a national presence providing a customer first approach into the Mining and industrial market sectors. Product sales and ongoing service and support is a key part of our market offer. At the Newcastle branch, you’ll be joining a high performing, engaged team who celebrated their win as Branch of the Year! We are looking for the next great addition to nurture ongoing success!

This is a permanent, full-time opportunity and will be based onsite at Bullivants Newcastle.

Some of the tasks:

• Support with client sales and showroom retail activities
• Resolve customer queries either face-to-face or via phone and email
• Support with ordering to ensure delivery timelines are adhered to including any overdue deliveries
• Interact with relevant internal departments to ensure overall customer satisfaction

Some of the skills:

• Experience in the lifting, rigging and safety industry highly regarded
• Previous experience in a customer service role in Mining or industrial sales environment
• Ability to work collaboratively in a team environment
• High level written and verbal communication skills
• A curious mindset and a willingness to learn
• Proactive nature with a focus on problem solving to achieve an outcome

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

Join the leading residential home builder in NSW

Discounts on gym memberships (Fitness Passport), vehicles, appliances and more!

Discount on building a home with any of our building brands

The MJH Group (incorporating the iconic McDonald Jones Homes and MOJO Homes brands) is not just in the new home building industry; we are in the business of delivering an unbeatable customer experience from beginning to end. From architecturally designed new homes to finance options, from multi-residential projects to investment properties, the MJH Group has grown and evolved to offer a range of building services which cater to diverse needs, goals and budgets. We set the benchmark in new home building while ensuring that our people, both customers and employees, are at the centre of everything we do along the way.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home builder. Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

Our perks and benefits

• Discount on building a home with any of our building brands (after qualifying period)
• Income protection insurance- 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
• Purchased leave - opportunity to apply for up to 2 weeks extra leave each year
• Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)
• Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
• AIA Vitality health and wellbeing program
• A genuine focus on diversity and inclusion (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)
• Employee assistance program to support your mental, financial and physical wellbeing
• A huge catalogue of online learning and ongoing professional development programs
• NAWIC and HIA corporate membership
• Attractive remuneration
• And so much more!

About the opportunity

• Act as the primary customer contact, ensuring clear communication and a positive experience
• Help coordinate projects from pre-construction through to completion.
• Support customers with guidance, solutions, and reassurance throughout the build journey.
• Collaborate with internal teams (Drafting, Estimating, MyChoice, Construction) to resolve issues and keep projects on track.
• Escalate complex or high-risk matters to leadership when required.
• Provide contract support, including resolving discrepancies and managing variations.
• Review documentation to ensure accuracy, compliance, and clarity before distribution.
• Coordinate final inspections and occupation certificates while contributing to team updates and continuous improvement.

About you

• You will share a passion for our purpose to be Australia's number one residential builder and be aligned to our core values. In addition, you will demonstrate:
• Previous experience in a customer service role and a commitment to providing unbeatable customer experiences
• Well organised with the ability to manage multiple tasks and priorities
• High attention to detail when handling documents and information
• Knowledge of councils and residential construction industry - highly desirable
• Ability to read plans, contracts and basic estimating - highly desirable
• Intermediate use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Strong communication skills with confidence speaking to customers and team members

Interested? The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical.