Customer Retention Agent

Epos Now Group; Australia; Presencial; AUD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discount on building a home

Income protection insurance (NEX)

Purchased leave (up to 2 weeks)

Paid Parental leave

Employee discounts (gym, vehicles, etc

AIA Vitality program

Diversity & inclusion programs

Employee assistance program

Online learning & development

NAWIC & HIA memberships

Attractive remuneration

Resumo da oferta

The MJH Group (incorporating McDonald Jones Homes and MOJO Homes) is seeking a Customer Retention Agent to guide customers through their build journey, ensuring smooth communication and timely updates. You will coordinate activities across Drafting, Estimating and Construction, resolving issues and supporting customers with reassurance.

Ideal candidates will have customer service experience, strong organisational skills and a good grasp of plans and contracts.

Qualificações

• Previous experience in a customer service role and a commitment to providing unbeatable customer experiences
• Well organised with the ability to manage multiple tasks and priorities
• High attention to detail when handling documents and information
• Knowledge of residential construction industry – highly desirable
• Ability to read plans, contracts and basic estimating – highly desirable
• Intermediate use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Strong communication skills with confidence speaking to customers and team members

Responsabilidades

• Act as the primary customer contact, ensuring clear communication and a positive experience
• Help coordinate projects from pre-construction through to completion
• Support customers with guidance, solutions, and reassurance throughout the build journey
• Collaborate with internal teams (Drafting, Estimating, MyChoice, Construction) to resolve issues and keep projects on track
• Escalate complex or high-risk matters to leadership when required
• Provide contract support, including resolving discrepancies and managing variations
• Review documentation to ensure accuracy, compliance, and clarity before distribution
• Coordinate final inspections and occupation certificates while contributing to team updates and continuous improvement

Conhecimentos

Customer service

Communication

Organisational skills

Attention to detail

Microsoft Office

Reading plans & contracts

Ferramentas

MS Office

Descrição da oferta de emprego

Customer Retention Agent

The MJH Group (incorporating the iconic McDonald Jones Homes and MOJO Homes brands) is not just in the new home building industry; we are in the business of delivering an unbeatable customer experience from beginning to end. From architecturally designed new homes to finance options, from multi‑residential projects to investment properties, the MJH Group has grown and evolved to offer a range of building services which cater to diverse needs, goals and budgets. We set the benchmark in new home building while ensuring that our people, both customers and employees, are at the centre of everything we do along the way.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home builder. Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

Our perks and benefits

• Discount on building a home with any of our building brands (after qualifying period)
• Income protection insurance – 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
• Purchased leave – opportunity to apply for up to 2 weeks extra leave each year
• Paid Parental leave – 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud of this benefit)
• Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
• AIA Vitality health and wellbeing program
• A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards)
• Employee assistance program to support your mental, financial and physical wellbeing
• A huge catalogue of online learning and ongoing professional development programs
• NAWIC and HIA corporate membership
• Attractive remuneration
• And so much more!

About the opportunity

This role acts as the primary contact for customers throughout their build journey, providing guidance, reassurance, and timely updates. More specifically, you will:

• Act as the primary customer contact, ensuring clear communication and a positive experience
• Help coordinate projects from pre‑construction through to completion
• Support customers with guidance, solutions, and reassurance throughout the build journey
• Collaborate with internal teams (Drafting, Estimating, MyChoice, Construction) to resolve issues and keep projects on track
• Escalate complex or high‑risk matters to leadership when required
• Provide contract support, including resolving discrepancies and managing variations
• Review documentation to ensure accuracy, compliance, and clarity before distribution
• Coordinate final inspections and occupation certificates while contributing to team updates and continuous improvement

About you

You will share a passion for our purpose to be Australia’s number one residential builder and be aligned to our core values. In addition, you will demonstrate:

• Previous experience in a customer service role and a commitment to providing unbeatable customer experiences
• Well organised with the ability to manage multiple tasks and priorities
• High attention to detail when handling documents and information
• Knowledge of councils and the residential construction industry – highly desirable
• Ability to read plans, contracts and basic estimating – highly desirable
• Intermediate use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Strong communication skills with confidence speaking to customers and team members

The appointment of successful applicants will be subject to satisfactory employment screening and, depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre‑employment medical.