Pharmacy Retail Leader - Elevate Customer Experience

Owen Pharmacy Group; Lowood; On-site; AUD 65,000 - 90,000; Full time

Job summary

Owen Pharmacy Group invites an experienced Retail Manager to lead healthSAVE Lowood Pharmacy’s day-to-day operations, focusing on delivering exceptional customer service and strong team leadership.

You will oversee stock, merchandising, rostering, and staff development while promoting health and wellness within the community. This role offers growth within a growing business that values both customers and employees.

Qualifications

• Proven experience in a retail management role, preferably in pharmacy
• Strong leadership skills with the ability to inspire and manage a team
• Excellent communication and interpersonal skills
• A customer-focused mindset, with a passion for delivering exceptional service
• Strong organisational skills and the ability to multitask in a fast-paced environment
• Experience with stock management, merchandising, and achieving sales targets
• A positive attitude and commitment to promoting health and wellness
• Take ownership of the retail operation
• Lead and develop a dedicated team
• Make a genuine difference to the customer experience

Responsibilities

• Lead and motivate a retail team to deliver outstanding customer service
• Oversee daily operations, including inventory control, merchandising, and stock management
• Manage staff rostering, training, and performance management
• Ensure the store is visually appealing, clean, and well-organised
• Drive sales growth through promotions, customer engagement, and team leadership
• Collaborate with the Pharmacist Manager to align business goals and ensure a seamless customer experience
• Foster a positive work culture and create a supportive environment for the team

Skills

Retail leadership

Customer service

Communication

Stock management

Merchandising

Roster management

Staff training

Performance management

Store presentation

Sales growth

Team development

Health and wellness focus

Job description

Owen Pharmacy Group invites an experienced Retail Manager to lead healthSAVE Lowood Pharmacy’s day-to-day operations, focusing on delivering exceptional customer service and strong team leadership.

You will oversee stock, merchandising, rostering, and staff development while promoting health and wellness within the community. This role offers growth within a growing business that values both customers and employees.