Pet Store Leader: Elevate Teams & Customer Experience

Petstock Group; City of Mount Gambier; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Wellbeing support services

Paid parental leave

Staff discounts

Workplace Banking

Job summary

Petstock Group is seeking an Assistant Store Manager in Mount Gambier to support the Store Manager in leading a passionate team and delivering exceptional customer service. You’ll play a key role in driving sales, stock integrity, and a safe, fun in-store culture.

Join a diverse, community-focused team with opportunities for growth and development within Petstock Group and the broader Woolworths Group network. You’ll be part of a brand committed to pets, people and the planet.

Qualifications

• Experience leading a team in retail (store leadership role)
• Proven ability to drive sales targets and deliver exceptional customer service
• Strong leadership, coaching and people management skills
• Ability to prioritise, multi-task and adapt in a fast-paced environment
• Commitment to safety and best WHS practices
• Solid business acumen and local community awareness

Responsibilities

• Lead by example and mentor your team daily to deliver world-class customer service
• Support the Store Manager in coaching and developing staff to grow knowledge and skills
• Drive a safe, welcoming store culture with a focus on stock integrity and merchandising standards
• Assist in managing stock, VM standards, and loss prevention processes
• Recruit, onboard and induct new team members and foster a fun, inclusive in-store culture
• Support local marketing opportunities and community partnerships to strengthen local connections

Job description

Petstock Group is seeking an Assistant Store Manager in Mount Gambier to support the Store Manager in leading a passionate team and delivering exceptional customer service. You’ll play a key role in driving sales, stock integrity, and a safe, fun in-store culture.

Join a diverse, community-focused team with opportunities for growth and development within Petstock Group and the broader Woolworths Group network. You’ll be part of a brand committed to pets, people and the planet.