Pet Retail Store Lead: Inspire Team & Elevate Service

Petstock Pty Ltd; Sunshine Coast Regional; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Mental health support

Parental leave

Community partnerships

Job summary

Petstock Gympie is seeking a Store Manager to lead a passionate team and deliver world-class customer service that defines the Petstock Group. You will mentor and coach staff, drive sales, manage stock, and uphold safety and a positive store culture.

The role offers opportunities to grow within our retail operations. Recruit, onboard and induct high-calibre new team members; lead from the front to ensure exceptional customer experiences.

Qualifications

• Experience in a similar store/retail leadership
• Demonstrated drive to achieve and exceed sales target
• Strong leadership with the ability to motivate and build a high-performing team, while fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practices
• Established business acumen
• Ability to be flexible and adapt to changing work conditions
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team

Responsibilities

• Lead by example, mentoring and inspiring your team daily
• Coach your team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create strong safety mindset, committed to fostering a culture of safety within your team
• Recruit, onboard, and induct high-calibre new team members
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current
• Create a fun, supportive in-store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Job description

Petstock Gympie is seeking a Store Manager to lead a passionate team and deliver world-class customer service that defines the Petstock Group. You will mentor and coach staff, drive sales, manage stock, and uphold safety and a positive store culture.

The role offers opportunities to grow within our retail operations. Recruit, onboard and induct high-calibre new team members; lead from the front to ensure exceptional customer experiences.