Pet Store Leader: Customer Experience Champion

Petstock SO Regional Pty Ltd; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Mental health support

Parental leave

Additional paid leave

Corporate discount

Workplace Banking

Job summary

Petstock Group in Melbourne is looking for a Store Manager to lead a passionate team and deliver world-class customer service. You will mentor staff, drive sales, manage stock integrity, recruit and onboard new team members, and promote a safe, supportive in-store culture while building strong relationships with customers and the local community.

The role offers growth within a dynamic retail network and a chance to contribute to community partnerships and sustainability initiatives.

Qualifications

• Proven ability to lead and mentor a store team.
• Track record of achieving sales targets.
• Strong focus on customer experience and safety.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to develop knowledge and skills.
• Ensure exceptional customer experiences and stock integrity.

Skills

Leadership

Sales targets

Customer service

Stock management

Recruitment & onboarding

Safety compliance

Team motivation

Adaptability

Relationship building

Job description

Petstock Group in Melbourne is looking for a Store Manager to lead a passionate team and deliver world-class customer service. You will mentor staff, drive sales, manage stock integrity, recruit and onboard new team members, and promote a safe, supportive in-store culture while building strong relationships with customers and the local community.

The role offers growth within a dynamic retail network and a chance to contribute to community partnerships and sustainability initiatives.