Pet Bereavement Care Specialist

InvoCare; Ipswich City; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Supportive team culture

Stable national organisation

Ongoing training and development

Compassionate, values-driven workplace

Empathy-driven service

Job summary

InvoCare's Pets In Peace, Ipswich, seeks a customer-focused professional to join the Client Care team. The role involves handling a high volume of inbound calls from clients who have lost their pet, maintaining precise data entry, and coordinating information between client care, operations, and cremation teams to deliver a dignified service.

You will receive comprehensive training, work in a supportive, values-driven environment, and have opportunities for ongoing development while helping

Qualifications

• Experience in a high-volume inbound call environment, customer service or administration.
• Strong data entry skills with high attention to detail.
• Ability to handle emotional conversations with empathy and professionalism.
• Willingness to learn processes end to end and coordinate across teams.

Responsibilities

• Handle a high volume of inbound client calls with empathy.
• Enter data accurately to reflect clients' wishes.
• Coordinate information between client care, operations and cremation teams.
• Assist clients in person during final viewings and collection of ashes.

Skills

Call centre experience

Customer service

Data entry

Attention to detail

Empathy under pressure

Job description

InvoCare's Pets In Peace, Ipswich, seeks a customer-focused professional to join the Client Care team. The role involves handling a high volume of inbound calls from clients who have lost their pet, maintaining precise data entry, and coordinating information between client care, operations, and cremation teams to deliver a dignified service.

You will receive comprehensive training, work in a supportive, values-driven environment, and have opportunities for ongoing development while helping