Perth Clinic - Administrator & Patient Concierge

Candidate Experience site; Western Australia; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

35 days annual leave

Pension scheme (employer and employee)

Spire for you discount platform

Bupa wellness screening

Private medical insurance

Life assurance

Job summary

Spire Healthcare is expanding with a brand new Perth Clinic and is seeking an Administrator & Patient Concierge to join the team. The role provides administrative support and concierge services to ensure patients receive five-star care.

The ideal candidate will have experience in customer service or reception, be highly organised, and comfortable in a fast-paced healthcare environment with strong communication and computer literacy.

Qualifications

• Experience in customer service, reception and/or administration is highly desired.
• Face-to-face customer service experience preferred (Healthcare, Retail, Hospitality).
• Strong organisational skills and accuracy in a fast-paced environment.
• Good communication and team collaboration required.

Responsibilities

• Provide administrative support across the clinic.
• Offer concierge services to ensure patient satisfaction and five-star care.
• Handle enquiries from patients, staff and visitors face-to-face or by phone.
• Maintain confidentiality and discretion with patient and staff information.
• Perform clerical duties and general office tasks.

Skills

Customer service

Reception

Administration

Communication

Teamwork

Computer literacy

Tools

Microsoft Office

Job description

Administrator & Patient Concierge | Perth Clinic | Full-Time | Permanent | Free Parking & Excellent Benefits |

Spire Healthcare is currently going through an exciting phase of their journey and have built a brand new clinic in Perth We are looking for driven candidates who are passionate about private healthcare to come along on this amazing journey with us. For the opening of the new clinic we are looking for a Administrator & Patient Concierge to join the team.

Our Spire Clinics deliver a specific range of lower risk outpatient and day case treatments (all on a local anaesthetic basis), which provides faster care for day case patients. The Clinical specialities include Ophthalmology, Dermatology, Gynaecology, Orthopaedics, GP service and Dental.

In this pivotal role you will provide administrative support across the clinic in addition to concierge services to ensure our patients receive the 5 star care they deserve.

• Be welcoming, patient focused and deliver a high standard of customer service
• To deal with enquiries from patients, staff and visitors in a courteous, timely and efficient manner. This may be by face to face or telephone.
• To practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant and staff information.
• To undertake various clerical duties
• The full time hours will be worked between Monday – Friday 8am -8pm and Saturday 8am -1pm

The Ideal candidate will have:

• Experience in customer service, reception and/or administration is highly desired
• Previous experience in a face to face customer service environment preferable (Healthcare, Retail, Hospitality)
• Someone who is highly organised, accurate and comfortable working in a fast paced environment
• Must be a good communicator, a team player and have good computer literacy

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain and motivate its people. We are an equal opportunities employer, committed to the health and well-being of all our colleagues and consultants. We firmly believe that it is our people that make the business successful and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.