Practice Manager - Perth

Gro - Hair Growth Specialists; City of Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Paid day off for birthday

Job summary

Gro Clinics is seeking an experienced Practice Manager to lead our specialist medical clinic in Claremont. This hands-on role keeps you visible in clinic, collaborating with doctors and the clinical team to ensure the clinic operates at its best.

You will combine people, operational and commercial aspects of healthcare, building strong relationships, coaching the team and taking accountability for schedules, performance and patient experience.

Qualifications

• Experience as Practice Manager, Clinic Manager, or senior healthcare leader.
• Ability to work with doctors, surgeons and senior clinicians.
• Proven track record in improving clinic performance and patient experience.

Responsibilities

• Own day-to-day operations and performance of the Perth clinic.
• Lead, coach and develop the clinic team with clear expectations.
• Manage rosters, workforce planning and clinic schedules to maximise doctor utilisation.
• Be hands-on in clinic, supporting reception and client-facing operations.
• Monitor clinic performance, financial processes and P&L outcomes.
• Ensure compliance, safety, presentation and clinic readiness.

Skills

Leadership

People management

Operational management

Budgeting & P&L

Healthcare industry knowledge

Stakeholder communication

Job description

Are you an experienced healthcare leader who enjoys being in the action, building strong teams and taking real ownership of clinic performance?

Gro Clinics is looking for a confident and adaptable Practice Manager to lead our specialist medical clinic in Claremont. This isn't a role where you'll spend your week behind a desk. You'll be visible in clinic, working closely with our doctors and clinical team, solving problems as they arise and making sure the clinic operates at its best.

We're looking for someone who can bring together the people, operational and commercial sides of healthcare — someone who is approachable but assertive, calm under pressure and comfortable working alongside experienced medical professionals.

About the Role

Practice Manager – Perth

Are you an experienced healthcare leader who enjoys being in the action, building strong teams and taking real ownership of clinic performance?

Gro Clinics is looking for a confident and adaptable Practice Manager to lead our specialist medical clinic in Claremont. This isn't a role where you'll spend your week behind a desk. You'll be visible in clinic, working closely with our doctors and clinical team, solving problems as they arise and making sure the clinic operates at its best.

We're looking for someone who can bring together the people, operational and commercial sides of healthcare — someone who is approachable but assertive, calm under pressure and comfortable working alongside experienced medical professionals.

About the Role

As Practice Manager, you'll take ownership of the day-to-day operations and performance of our Perth clinic.

This is a genuinely hands-on leadership position. One moment you might be working with a doctor to optimise their clinic schedule, the next coaching a team member, reviewing clinic performance, resolving a client concern or jumping onto reception during a busy period.

You’ll have the autonomy to lead your clinic and make decisions, while working closely with our wider leadership team.

We're looking for someone who takes accountability, maintains high standards and gets things done.

What You’ll Own

• Leading the day-to-day operations and performance of the Perth clinic
• Building strong, professional and collaborative relationships with our doctors and clinical team
• Leading, coaching and developing the clinic team while maintaining clear expectations and accountability
• Managing rosters, workforce planning and clinic schedules to maximise doctor utilisation and operational efficiency
• Being visible and hands‑on in clinic, including supporting reception and client‑facing operations when required
• Delivering an exceptional client experience from initial consultation through to procedure and aftercare
• Monitoring clinic performance, financial processes and P&L outcomes
• Managing stock, consumables, equipment and general clinic readiness
• Maintaining high standards across compliance, safety, presentation and clinic operations
• Identifying problems early, taking ownership and implementing practical solutions
• Supporting the continued growth and commercial performance of the clinic

About You

We're looking for more than someone who can simply "run a clinic."

You’ll be a confident, resilient and solutions-focused leader who can build credibility with different personalities and communicate effectively with both clinical and non-clinical teams.

You’ll know when to listen and collaborate, when to challenge constructively, and when a decision simply needs to be made.

You’ll ideally bring:

• Previous experience as a Practice Manager, Clinic Manager or senior healthcare leader
• Experience working closely with doctors, surgeons, specialists or other senior clinicians
• The confidence to manage competing priorities and personalities while maintaining positive professional relationships
• A leadership style that balances support with accountability
• The ability to remain calm, pragmatic and solutions-focused when plans change
• Strong operational and commercial awareness, including experience with budgets, P&L or clinic performance
• Excellent communication and relationship-building skills
• The ability to lead, coach and develop a high-performing team
• A willingness to be hands‑on and help wherever needed
• A proactive mindset — you'll notice what needs doing and take ownership rather than waiting to be asked

Experience in specialist healthcare, surgical clinics, cosmetic medicine or another fast‑paced private healthcare environment would be particularly valuable.

Why Gro?

This is an opportunity to take genuine ownership of a specialist medical clinic and have a visible impact on its people, performance and client experience.

You’ll work closely with experienced doctors and clinical professionals, lead an established clinic team and be supported by Gro's wider national leadership team.

At Gro, the work we do has a very real impact on our clients. Hair loss can significantly affect confidence, and our teams get to see the difference our treatments and procedures make every day.

You’ll also enjoy:

• Competitive salary package reflecting your experience
• Genuine ownership and autonomy in your role
• Exposure to both operational and commercial healthcare management
• The opportunity to work alongside experienced medical specialists
• A growing business where good ideas and strong leadership can make a visible difference
• Support from our wider national leadership team
• A paid day off for your birthday

Ready for Your Next Challenge?

If you're an experienced healthcare leader who likes variety, responsibility and being close to the action, we'd love to hear from you.

This role will suit someone who enjoys building relationships, isn't afraid of a challenging day and wants the opportunity to genuinely own the performance of their clinic.