Perth Branch Operations Manager

Protecta Group; Perth; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Profit Share

Bonusly

EAP

RDO program

Job summary

Protecta Group is seeking an experienced Branch Operations Manager to lead the Canning Vale team and support growth in WA. You will oversee warehouse operations, manage customer service at the Perth branch, and provide internal sales support to our WA sales representative.

This role combines day-to-day operational leadership with direct customer contact; ideal for someone who enjoys leading a team while actively running the branch. Full-time, Monday to Friday in Perth.

Qualifications

• Proven experience in branch operations or operations management within product-based, distribution, or construction-related environments.
• Experience leading or overseeing a warehouse operations team.
• Strong customer service and internal sales experience, including managing enquiries, quotes and orders.
• Hands-on leadership style with ability to coach and motivate teams.
• Excellent organisational and problem-solving skills; able to manage competing priorities.
• Strong communication with customers, employees and national stakeholders.
• Experience using ERP systems; NetSuite is highly regarded; proficient with Microsoft Office.

Responsibilities

• Oversee day-to-day warehouse operations including receiving, picking, packing, dispatch and order fulfilment.
• Lead, coach and support the warehouse team; promote accountability and a strong branch culture.
• Manage Perth branch customer service via phone, email and trade counter; provide internal sales support.
• Prepare quotes, process orders and meet customer requirements.
• Build strong customer relationships and maintain high service standards.
• Coordinate customer priorities with warehouse activities to ensure timely, accurate orders.
• Maintain on-floor presence; lead by example during peak periods.
• Drive branch KPIs across safety, service levels, order fulfilment and efficiency.
• Escalate operational and customer matters and resolve issues proactively.
• Collaborate with Sales, Procurement, Finance and national teams to support customers and business goals.
• Identify and implement continuous improvement initiatives to enhance efficiency and customer experience.
• Ensure WHS compliance and maintain a safe, organised workplace.

Job description

Protecta Group is seeking an experienced Branch Operations Manager to lead the Canning Vale team and support growth in WA. You will oversee warehouse operations, manage customer service at the Perth branch, and provide internal sales support to our WA sales representative.

This role combines day-to-day operational leadership with direct customer contact; ideal for someone who enjoys leading a team while actively running the branch. Full-time, Monday to Friday in Perth.