Branch Manager

PROTECTA; Canning; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration + super

Profit Share (GBS)

Bonusly

Employee Assistance Program (EAP)

Optional RDO with paid day off

Job summary

Protecta Group in WA is seeking an experienced Branch Operations Manager to lead our Canning Vale team and support growth in WA. You will oversee warehouse operations, customer service at the Perth branch, and provide internal sales support to the WA sales rep.

You will report to the Head of Operations, lead by example, ensure safe and efficient daily activities, and drive continuous improvement across the branch.

Qualifications

• Experience leading a warehouse/branch operations team.
• Strong customer service mindset with order processing skills.
• Ability to coach and develop operational staff.
• Proven ability to manage multiple priorities and drive KPIs.

Responsibilities

• Oversee day-to-day warehouse operations including receiving, picking, packing, dispatch and order fulfilment.
• Lead, coach and support the branch operations team to promote accountability and engagement.
• Manage customer enquiries, quotes, orders and trade counter service at the Perth branch.
• Provide internal sales support to WA sales representative and coordinate with cross-functional teams.
• Drive branch KPIs across safety, service levels, efficiency and team performance.
• Act as escalation point for operational and customer matters and resolve issues proactively.

Skills

Branch operations

Team leadership

Customer service

Operational excellence

ERP systems

NetSuite

MS Office

Tools

NetSuite

MS Office

Job description

Protecta Group is a proudly family owned, Australian business specialising in a niche range of temporary protection products and solutions. Since our establishment 20 years ago, we’ve experienced exceptional growth, particularly over the past decade and we have strong plans in place to ensure this momentum continues well into the future.

At Protecta, we know that our people are our greatest asset and our most valuable competitive advantage. Our values are more than just words. They define who we are and how we work every day. We’re making it easy for our customers, maximising every opportunity, helping people thrive, and consistently delivering beyond expectations. This mindset shapes our collaborative, supportive, culture and drives the exceptional experiences we create for both our customers and our team. Joining Protecta means being part of a company where your contributions are truly valued and your growth is supported.

Job Description

About the Role

We’re seeking an experienced, hands-on Branch Operations Manager to lead our small team in Canning Vale and support Protecta’s continued growth in WA.

Reporting to the Head of Operations, you will oversee the warehouse operations team and take primary responsibility for customer service at the Perth branch. As the main customer service contact, you’ll manage customer enquiries, quotes, orders and trade counter service, while providing internal sales support to our WA sales representative.

This role combines day-to-day operational leadership with direct customer contact, suited to someone who enjoys leading a team while staying actively involved in the running of the branch.

Key Responsibilities

• Oversee day-to-day warehouse operations, including receiving, picking, packing, dispatch and order fulfilment.
• Lead, coach and support the warehouse operations team, promoting accountability, engagement and a strong branch culture.
• Take primary responsibility for customer service within the Perth branch, managing enquiries by phone, email and at the trade counter.
• Prepare quotes, process orders and provide internal sales support to meet customer requirements.
• Build strong customer relationships and ensure consistently high service standards.
• Coordinate customer priorities with warehouse activities to ensure orders are fulfilled accurately and on time.
• Maintain a strong on-the-floor presence, leading by example and supporting the team during peak periods.
• Drive branch KPIs across safety, service levels, order fulfilment, operational efficiency and team performance.
• Act as the escalation point for operational and customer matters, resolving issues proactively and professionally.
• Collaborate with Sales, Procurement, Finance and other national teams to support customers and broader business objectives.
• Identify and implement continuous improvement initiatives that enhance efficiency and customer experience.
• Ensure compliance with WHS requirements and Protecta policies, maintaining a safe and organised workplace.

Desired Skills and Experience

About You

You are a capable and practical operations leader who enjoys taking ownership and being actively involved in the day-to-day running of a branch.

You are comfortable leading a warehouse team while personally managing customer enquiries and orders. You understand that strong operational performance and excellent customer service go hand in hand.

You will also bring:

• Proven experience in branch operations or operations management, ideally within a product-based, distribution or construction-related environment.
• Experience leading or overseeing a warehouse operations team.
• Strong customer service and internal sales experience, including managing enquiries, quotes and orders.
• A hands-on leadership style and willingness to support across all areas of the branch.
• Proven ability to coach, develop and motivate operational team members.
• A genuine customer focus and the ability to build strong working relationships.
• Excellent organisational and problem-solving skills, with the ability to manage competing priorities.
• Strong communication skills and the ability to work effectively with customers, employees and national stakeholders.
• Experience using ERP systems, with NetSuite highly regarded, along with confidence using Microsoft Office.
• A practical, solutions-focused approach and commitment to doing things properly.
  

Why Join Protecta?

• Opportunity to play a key leadership role in a growing Australian business.
• Competitive remuneration package + super.
• Participation in our uncapped Profit Share (GBS) program following probation.
• Recognition through our Bonusly program.
• Full-time, Monday to Friday role.
• Optional RDO program with the ability to accrue a paid day off each month.
• Access to Employee Assistance Program (EAP).
• A supportive team environment with strong culture and engagement initiatives.