Personal Injury Technical & Quality Lead

Allianz Australia; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work options

Career development

Employee discounts

Share purchase program

Job summary

Allianz Australia seeks a Technical and Quality Specialist – Personal Injury to support the Eligibility Team, drive accurate decision-making, and ensure governance across eligibility and disputes.

Based in Sydney or Charlestown on a 12-month contract (with potential to become permanent), you will collaborate with employers, consultants and panel lawyers to deliver cost-effective workers' compensation services and drive continuous improvement.

Qualifications

• Significant experience in workers compensation claims, disputes, legal or technical specialist roles.
• Knowledge of Eligibility Disputes and technical processes.
• Strong knowledge of NSW Workers Compensation legislation, eligibility and dispute processes.
• Coaching and mentoring capability to influence technical outcomes.
• Excellent written and verbal communication skills.
• Well-developed planning, prioritisation and problem-solving skills in a complex, regulated environment.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Responsibilities

• Provide technical support, coaching, and guidance to the Eligibility Team to enhance decision-making accuracy, capability, and compliance with legislative and Allianz standards.
• Conduct quality reviews, endorse adverse decisions, and collaborate with stakeholders, including employers, consultants, and panel lawyers, to ensure effective claims management and dispute resolution.
• Ensure timely and accurate eligibility decisions by implementing communication plans and supporting Eligibility Specialists in delivering outcomes to stakeholders.
• Deliver cost-effective, customer-focused workers' compensation claims management services while driving team and business improvement initiatives.
• Complete assigned projects and key deliverables within required standards and timeframes, ensuring alignment with organisational goals and outcome drivers.

Skills

Workers' compensation experience

Disputes knowledge

Technical specialist

Coaching and mentoring

Communication skills

Job description

Allianz Australia seeks a Technical and Quality Specialist – Personal Injury to support the Eligibility Team, drive accurate decision-making, and ensure governance across eligibility and disputes.

Based in Sydney or Charlestown on a 12-month contract (with potential to become permanent), you will collaborate with employers, consultants and panel lawyers to deliver cost-effective workers' compensation services and drive continuous improvement.