Eligibility Specialist - FFSR

Allianz; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work

Career development

Financial wellness

Employee share purchase

Job summary

Allianz in Melbourne is seeking an Eligibility Specialist for Personal Injury and Commercial claims. The role focuses on initial liability decisions within a quality framework, assessing referrals to speed information gathering, and delivering strong customer service to stakeholders.

The successful candidate will assess entitlements, work within a hybrid arrangement in Melbourne, and utilise IT systems to drive accurate determinations and timely claim outcomes.

Qualifications

• Experience in Personal Injury and Worker's Compensation.
• Strong customer service and communication skills.
• Familiarity with IT systems used in case management.

Responsibilities

• Make initial liability decisions within the quality decision framework.
• Assess need for referrals and investigative tools to expedite information gathering.
• Demonstrate strong customer service and time management to ensure positive stakeholder experiences.
• Provide effective strategies for liability outcomes and entitlements on accepted claims.
• Accurately assess, determine, and calculate entitlements on accepted claims.

Skills

Personal Injury

Workers Compensation

Customer service

Communication

Deadline driven

IT systems

Job description

ELIGIBILITY SPECIALIST – PERSONAL INJURY & COMMERCIAL – MELBOURNE, VIC

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

We are looking for an Eligibility Specialist based in our Melbourne office.

• Making initial liability decisions within the quality decision making framework
• Assessing the need for referrals and investigative tools to expedite information gathering
• Demonstrating strong customer service and time management skills
• Ensuring a positive experience for our stakeholders and providing effective strategies for liability outcomes
• Accurate assessment, determination, and calculation of entitlements on accepted claims

About you

• Experience in Personal Injury and Worker's Compensation
• Basic understanding of the WIRC Act 2013 and associated WorkSafe policies and guidelines pertaining to initial entitlement determinations
• Strong customer service attributes incorporating excellent written and verbal communication skills
• Ability to meet deadlines
• Knowledge of WorkSafe operating models and IT systems
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers