Hybrid Technical & Quality Specialist — Workers’ Comp

Allianz

Newcastle-Maitland

Hybrid

AUD 90,000 - 130,000

Full time

3 days ago

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Benefits offered by this job

Inclusive culture

Hybrid work arrangements

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Job summary

Allianz is seeking a Technical and Quality Specialist– Personal Injury in NSW (Sydney or Charlestown) on a 12-month contract with potential permanence. You will support Eligibility decisioning, conduct quality reviews, and collaborate with employers, consultants, and panel lawyers to ensure accurate, compliant outcomes.

Join Allianz to drive best-practice eligibility, dispute management and cost-effective claims services.

Qualifications

Significant experience in workers compensation claims, disputes, legal or technical specialist roles.
Demonstrated knowledge of Eligibility Disputes and technical processes.
Strong knowledge of NSW Workers Compensation legislation, eligibility and dispute processes.

Responsibilities

Provide technical support, coaching, and guidance to the Eligibility Team to enhance decision-making accuracy, capability, and compliance with legislative and Allianz standards.
Conduct quality reviews, endorse adverse decisions, and collaborate with stakeholders to ensure effective claims management and dispute resolution.
Ensure timely and accurate eligibility decisions by implementing communication plans and supporting Eligibility Specialists in delivering outcomes to stakeholders.
Deliver cost-effective, customer-focused workers' compensation claims management services while driving team and business improvement initiatives.
Complete assigned projects and key deliverables within required standards and timeframes, ensuring alignment with organizational goals and outcome drivers.