Personal Banking Consultant - Caneland Central

Queensland Country Bank; Mackay Regional; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Work life balance

Birthday Leave

Volunteer Leave

EAP

Wellness Program

Discounts on Banking

Cultural lunches

Training opportunities

Job summary

Queensland Country Bank is seeking a Personal Banking Consultant to join our Mackay Region branch network, delivering personalised service to Members and guiding them to successful outcomes. The role requires strong sales and cash handling experience, exceptional communication, and a collaborative mindset within our team.

You will work across the Canelands and Mount Pleasant branches, fulfilling a full-time 38-hour week and contributing to a culture focused on balance, growth, and member

Qualifications

• Demonstrated sales experience.
• Cash handling experience.
• Exceptional communication & customer service skills.
• Proven ability to adapt to change.
• High attention to detail.
• Ability to quickly build rapport with people and work as a team member.
• Experience in the Finance Industry (desirable).

Responsibilities

• Deliver personalised service to Members and guide them to successful outcomes.
• Identify individual needs, problem solve and promote products/services.
• Work across Canelands and Mount Pleasant branches with a strong team culture.
• Support balance between work-life and professional growth.

Skills

Sales experience

Cash handling

Communication skills

Adaptability

Attention to detail

Rapport building

Finance industry experience

Job description

Great Place to Work Certified 4th year running! Join us as our next Personal Banking Consultant

About the Role

We are seeking an energetic and skilled team player to join our friendly and supportive branch in the Mackay Region. This is a great opportunity for someone with experience in the finance industry who has a genuine passion for helping people and contributing positively to a team environment where collaboration and trust are valued.

As a Personal Banking Consultant, your primary objective will be to deliver an exceptional level of personalised service to Members. You will guide Members to successful outcomes by identifying individual needs, problem solving and proactively promoting our products and services. If you already have experience in banking, this role provides a great opportunity to further develop your skills within a close‑knit team that values shared success, work‑life balance and professional growth.

This is a full‑time position based on a 38‑hour work week. The successful applicant will be required to work across our Canelands and Mount Pleasant branches as required, with the support of a strong team culture at the heart of everything we do.

About You

• Demonstrated sales experience
• Cash handling experience
• Exceptional communication & customer service skills
• A demonstrated ability to positively adapt to change
• High attention to detail
• Ability to quickly build rapport with people and work as a supportive team member
• Experience in the Finance Industry (desirable)

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country have been certified as a Great Place to Work and with over 55 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

Our Benefits

• Work life balance and flexible working options
• Birthday Leave
• Community Volunteer Leave
• Access to an Employee Assistance Program (EAP)
• Access to our Wellness Program
• Discounts on your Banking and Health Insurance products
• Cultural lunches and social clubs
• Excellent training and development opportunities

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you do have any questions or require other information please contact Hayley Campbell on 07 4412 3730

If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

Applicants who apply for this position will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

**Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533