Personal Banker - Fountain Gate, Narre Warren

Westpac Bank; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Special offers on banking products

Leave options: Culture, Lifestyle and

Learning and development opportunities

Volunteer opportunities

Job summary

Westpac Bank is seeking a Personal Banker at its Fountain Gate Shopping Centre branch in Narre Warren. The role blends sales and customer service, with responsibility for identifying financial needs, referring to specialist teams, and coaching customers on digital banking.

The position is full-time, branch-based with hours 8am–5pm Monday, Wednesday, Thursday and Friday and 9am–1:30pm Saturdays. Banking experience is helpful but not essential, and comprehensive training will be provided.

Qualifications

• Banking experience is ideal but not essential.
• High energy and ability to build strong customer relationships.
• Proven sales experience in customer-facing roles.
• Resilience, tenacity, and adaptability.
• Ability to meet performance KPIs and deliver excellent service.

Responsibilities

• Engage with customers in-person and over the phone to identify financial needs.
• Refer customers to Home Loans and Business Banking teams.
• Coach customers on digital banking offerings.
• Achieve sales and referral targets while delivering exceptional service.

Skills

Customer service

Sales experience

Customer relationships

Resilience

Numbers

Systems navigation

Communication skills

Tools

CRM systems

Digital banking

Job description

Personal Banker - Fountain Gate, Narre Warren

• Permanent full-time opportunity available at Westpac’s Fountain Gate Shopping Centre branch in Narre Warren
• Bring your customer service and sales experience to a role in Banking
• Get things happening for our customers – and your career
• Requirement to work Saturday, with Tuesdays and Sundays off

What’s the role?

As a Personal Banker with Westpac, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilisingyour expert product knowledge to assist them in achieving their financial goals.You willrefer customers to our specialist banking teams such as Home Loans and Business Banking, as well as coach customers on our digital banking offerings.Thisrewardingrole blends sales and customer service and holds accountability for sales and referral targets – all with an uncompromising commitment to empoweringourcustomers to make the most of their money!

This is a full-time, branch-based role and the hours are 8am – 5pm, Monday, Wednesday, Thursday and Friday and 9am – 1.30pm Saturdays.

What do I need?

• Banking experience is ideal, but not essential – your high-performer energy and unique ability to gauge and nurture strong customer relationships will be key to driving your success
• Strong experience in a customer-facing / phone-based sales role
• Resilience, tenacity, and an ability to flex – no two days and no two customers are ever the same!
• Proven experience of achieving performance KPIs with an uncompromising commitment to delivering an exceptional customer service
• Comfortable when working with numbers and adept at navigating multiple systems

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on ourFAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates areidentified. We encourage you to apply as soon as possible.