Personal Banker - Growth & Customer Impact (FT)

Westpac Bank; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Special offers on banking products

Leave options: Culture, Lifestyle and

Learning and development opportunities

Volunteer opportunities

Job summary

Westpac Bank is seeking a Personal Banker at its Fountain Gate Shopping Centre branch in Narre Warren. The role blends sales and customer service, with responsibility for identifying financial needs, referring to specialist teams, and coaching customers on digital banking.

The position is full-time, branch-based with hours 8am–5pm Monday, Wednesday, Thursday and Friday and 9am–1:30pm Saturdays. Banking experience is helpful but not essential, and comprehensive training will be provided.

Qualifications

• Banking experience is ideal but not essential.
• High energy and ability to build strong customer relationships.
• Proven sales experience in customer-facing roles.
• Resilience, tenacity, and adaptability.
• Ability to meet performance KPIs and deliver excellent service.

Responsibilities

• Engage with customers in-person and over the phone to identify financial needs.
• Refer customers to Home Loans and Business Banking teams.
• Coach customers on digital banking offerings.
• Achieve sales and referral targets while delivering exceptional service.

Skills

Customer service

Sales experience

Customer relationships

Resilience

Numbers

Systems navigation

Communication skills

Tools

CRM systems

Digital banking

Job description

Westpac Bank is seeking a Personal Banker at its Fountain Gate Shopping Centre branch in Narre Warren. The role blends sales and customer service, with responsibility for identifying financial needs, referring to specialist teams, and coaching customers on digital banking.

The position is full-time, branch-based with hours 8am–5pm Monday, Wednesday, Thursday and Friday and 9am–1:30pm Saturdays. Banking experience is helpful but not essential, and comprehensive training will be provided.