Branch Personal Banker: Elevate Customer Growth & Service

Westpac Bank; Geelong; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Mortgage discounts

Flexible leave options

Learning & development

Volunteer opportunities

Job summary

Westpac Bank Geelong seeks a Personal Banker to engage with customers in-person and on the phone to uncover financial needs and guide them to suitable products. You will refer clients to specialist banking teams and coach them on digital banking offerings, while achieving sales and referral KPIs.

This full-time, branch-based role operates Monday to Friday with training and development provided to support your career growth in banking.

Qualifications

• Experience in customer-facing roles, with a track record of meeting KPIs.

Responsibilities

• Engage with customers in-person and over the phone to uncover financial needs.
• Refer customers to Home Loans, Business Banking and other specialists.
• Coach customers on digital banking options and drive referrals.

Skills

Customer service

Sales

Phone-based sales

Relationship building

Job description

Westpac Bank Geelong seeks a Personal Banker to engage with customers in-person and on the phone to uncover financial needs and guide them to suitable products. You will refer clients to specialist banking teams and coach them on digital banking offerings, while achieving sales and referral KPIs.

This full-time, branch-based role operates Monday to Friday with training and development provided to support your career growth in banking.