Planning Support Specialist: Process Improvement & Training

Ourmob.com.au Chemistry Pty; Canterbury-Bankstown; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Permanent full-time

Time off program (Accrued Time Off)

Professional development

Health and wellbeing programs

Diversity & inclusion

Job summary

CBCity in Canterbury-Bankstown, NSW, is seeking a Senior Business Support Officer to join the Planning Directorate. You will provide specialised administrative and coordination support, helping ensure high-quality services for internal and external customers.

The role requires strong MS 365 skills, document and data management, and a proactive approach to process improvements. Permanent full-time position with opportunities for training and onboarding support.

Qualifications

• Relevant qualifications or demonstrated experience in office administration and customer service roles.
• Two years’ senior administrative and/or customer support experience.
• Proven ability to deliver high-quality customer-focused services.
• Strong written and verbal communication skills for diverse stakeholders.
• Ability to identify improvements and implement practical solutions.
• Proficiency with Microsoft 365 and relevant systems like SAP and Pathway.

Responsibilities

• Provide specialised administrative and operational support to the Planning Directorate.
• Process customer requests and enquiries to meet KPIs and SLAs.
• Prepare, review and format documents and communications.
• Develop internal knowledge articles to improve self-service options.
• Act as a subject matter expert and guide team members on technical tasks.
• Conduct quality assurance reviews and support process improvements.

Skills

Office administration

Customer service

Communication

Organisational skills

Digital literacy

Teamwork

Problem solving

Training materials development

Adaptability

Proactive

Education

Relevant qualifications in office administration or related field

Tools

Microsoft 365 (Word, Excel, PowerPoint, Outlook)

Adobe

Pathway

SAP

iShare

InfoCouncil

Job description

CBCity in Canterbury-Bankstown, NSW, is seeking a Senior Business Support Officer to join the Planning Directorate. You will provide specialised administrative and coordination support, helping ensure high-quality services for internal and external customers.

The role requires strong MS 365 skills, document and data management, and a proactive approach to process improvements. Permanent full-time position with opportunities for training and onboarding support.