Senior Planning Admin & Process Improvement Lead

City of Canterbury Bankstown Council; Canterbury-Bankstown; In loco; AUD 72.000 - 88.000; Tempo pieno

Vantaggi offerti da questo lavoro

Accrued Time Off

Permanent full-time position

Salary may be negotiable

Descrizione del lavoro

City of Canterbury Bankstown Council is seeking a Senior Business Support Officer to join the Planning Directorate. The role provides specialised administrative, operational and coordination support to ensure seamless daily operations and high-quality service delivery to internal and external customers.

You will guide the team, contribute to training, conduct quality assurance, and participate in process improvements.

Competenze

• Relevant qualifications or demonstrated experience in office administration and customer service roles.
• Minimum two years' experience in a senior administrative and/or customer support role.
• Proven experience delivering high-quality, customer-focused services.
• Strong written and verbal communication with stakeholders.
• Ability to learn systems and adapt to changing priorities.

Mansioni

• Provide specialised administrative and operational support to the Planning Directorate.
• Process customer requests promptly and meet KPIs and SLAs.
• Prepare, review and format documents and communications.
• Develop internal knowledge articles to improve self-service options.
• Deliver training and support onboarding of new team members.
• Lead quality assurance reviews and support process improvements.
• Assist with technology and process enhancements and testing.

Conoscenze

Office administration

Customer service

Communication

Training materials

Team collaboration

Digital literacy

Microsoft 365

Pathway

SAP

iShare

InfoCouncil

Formazione

Relevant qualifications or demonstrated office administration/customer service experience

Strumenti

Pathway

SAP

iShare

InfoCouncil

Descrizione del lavoro

City of Canterbury Bankstown Council is seeking a Senior Business Support Officer to join the Planning Directorate. The role provides specialised administrative, operational and coordination support to ensure seamless daily operations and high-quality service delivery to internal and external customers.

You will guide the team, contribute to training, conduct quality assurance, and participate in process improvements.