Planning Admin & Customer Service Officer

City of Canterbury Bankstown Council; Canterbury-Bankstown; On-site; AUD 67,000 - 82,000; Full time

Benefits offered by this job

Permanent full-time

Accrued Time Off program

Health and Wellbeing Programs

Career development opportunities

Job summary

The City of Canterbury Bankstown Council in NSW is seeking a dedicated Business Support Officer to join the Planning Directorate. You will deliver high-quality administrative and customer service support, handling enquiries, updating records, and contributing to process improvements across planning operations.

You will work with a multi-skilled team, use systems such as iShare, Q-Pulse, Pathway and the NSW Planning Portal, and help ensure timely, compliant service delivery.

Qualifications

• Minimum of two years’ experience in administrative and customer support roles.
• Relevant qualifications or demonstrated experience in office administration.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Provide administrative and operational support to the Planning Directorate.
• Respond to customer enquiries and maintain service levels.
• Update Council systems and generate letters and reminders.
• Maintain records using iShare and other systems.
• Coordinate official correspondence and ensure compliance.
• Utilise MS Office and internal databases for day-to-day ops.
• Contribute to process improvements and technology-driven solutions.
• Support multi-skilled team and adapt to changing priorities.

Skills

Customer service

Administrative support

Communication

Microsoft Office

Tools

iShare Records Management

Q-Pulse

Pathway

NSW Planning Portal

Job description

The City of Canterbury Bankstown Council in NSW is seeking a dedicated Business Support Officer to join the Planning Directorate. You will deliver high-quality administrative and customer service support, handling enquiries, updating records, and contributing to process improvements across planning operations.

You will work with a multi-skilled team, use systems such as iShare, Q-Pulse, Pathway and the NSW Planning Portal, and help ensure timely, compliant service delivery.