Performance & Process Improvement Specialist

DXC Technology Company; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

DXC University

Flexible leave options

Volunteer days

Employee Assistance Program

Novated leasing

Discounted health insurance

Job summary

DXC Technology in Sydney is seeking a Performance Management Specialist to join the Performance Improvement Team. You will develop innovative best practice claims management strategies to drive improved business performance and remuneration alignment.

You will translate business plans into action, analyse data, and coach staff to reach objectives while enabling progression and change. The role offers flexible work arrangements and a range of benefits with a focus on growth and collaboration.

Qualifications

• Understanding the Workers Compensation Legislation, regulations and guidelines.
• Strong understanding of the governing standards of practice.
• Strong understanding and Agent remuneration drivers.
• Highly experienced in GWCC, CRM Salesforce, QLIK reporting and other scheme systems including but not limited to Kofax, Payments Plus etc.
• Excellent oral and written communication skills.
• Highly developed self-management and organisation skills.
• Continuous improvement and initiative – including flexibility and ability to adapt to change.
• Effective consultation, negotiation and influencing skills.
• Innovation and the ability to think laterally.
• Strong analytical skills
• Problem solving and decision making
• Relationship building

Responsibilities

• Assist in realising organisation goals by aligning processes and driving efficient results.
• Assisting in translating business plans into action plans; this includes monitoring and reviewing plans through to completion.
• Assist in identifying, analysing, and improving business processes to meet current goals and to identify new ones that aim to improve profit and performance.
• Where appropriate, assist in re-engineering processes to reduce cost and cycle time and improve the quality of production and service.
• Analyse scheme and DXC performance data to identify performance again remuneration objectives and areas for improvement and opportunity.
• Participate and contribute to the development of new initiatives, strategies, and processes to assist achieve gains in business performance, working with Continuous Improvement Team
• Assist the Senior Management Team with planning and strategic orientation.
• Provide direction to staff member/s regarding selected components and aspects of their work, as required.
• Provide training, coaching and mentoring to assist employees reach their objectives,andenable progression and potential.

Skills

GWCC reporting

CRM Salesforce

Qlik reporting

Agent remuneration drivers

Analytical skills

Communication skills

Leadership & mentoring

Process improvement

Tools

Kofax

Payments Plus

Job description

DXC Technology in Sydney is seeking a Performance Management Specialist to join the Performance Improvement Team. You will develop innovative best practice claims management strategies to drive improved business performance and remuneration alignment.

You will translate business plans into action, analyse data, and coach staff to reach objectives while enabling progression and change. The role offers flexible work arrangements and a range of benefits with a focus on growth and collaboration.